Experienced Service Advisor

Williams Auto Group•Sayre, PA

10d•$60,000 - $80,000

About The Position

Williams Auto Group is seeking an energetic, customer-focused Service Advisor to serve as an important connection between customers and the Service Department at Williams Ford in Sayre, Pennsylvania. The role supports an exceptional customer experience in a fast-paced automotive dealership while helping coordinate vehicle repairs, customer communication, and service department operations. Compensation is competitive based on experience, with bonus opportunities.

Requirements

Strong communication and organizational skills.
Comfort using computers, smartphones, and dealership software systems.
Ability to multitask in a busy automotive environment.
Professional attitude and strong problem-solving abilities.
Valid driver's license required.

Nice To Haves

Previous customer service or automotive experience preferred.
ASE certifications or manufacturer training preferred.

Responsibilities

Greet customers and assist with automotive service needs.
Listen to customer concerns and accurately document vehicle issues.
Prepare repair orders, estimates, and service recommendations.
Communicate with customers throughout the repair process by phone, text, and email.
Coordinate with technicians and Service Department staff regarding vehicle repairs and timelines.
Schedule service appointments and maintain customer follow-up.
Recommend additional maintenance and automotive services when appropriate.
Explain completed repairs, charges, and maintenance recommendations to customers.
Use dealership software and mobile technology for customer communication and repair tracking.
Maintain accurate records while following federal and state regulations.
Ensure a high level of customer satisfaction throughout the service experience.
Support dealership operations and complete additional tasks as assigned.