Experienced Service Advisor

Buckeye Complete Auto • Westerville, OH

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About The Position

Buckeye Complete Auto Care is seeking an experienced automotive Service Advisor for its Columbus and Westerville, Ohio locations. The company is locally owned and has served the Columbus area for more than 10 years. It emphasizes clear expectations, dependable processes, supportive leadership, teamwork, and continuous improvement.

Service Advisors guide customers through the repair process, coordinate parts and repair needs, and help customers make informed decisions about their vehicles. Technicians diagnose vehicles, document findings, and prepare repair estimates; advisors and technicians are expected to work as partners. The role calls for sound judgment, ownership, effective communication, and a customer-focused approach to building lasting relationships.

The company offers guaranteed base pay plus performance-based compensation, a Monday-through-Friday schedule with no weekends, established systems and expectations, quality technicians and equipment, training and development, supportive leadership, and a team-first environment.

Requirements

• Experience as an automotive Service Advisor.
• Enjoy helping people and building lasting customer relationships.
• Understand that selling involves understanding customer needs and offering solutions.
• Take ownership of performance and responsibilities.
• Communicate effectively with customers, technicians, and teammates.
• Appreciate structure while recognizing when good judgment is necessary.
• Want to continue learning and growing professionally.
• Believe in contributing to the success of others as part of a team.

Responsibilities

• Guide customers through the vehicle repair process.
• Coordinate parts and repair needs.
• Help customers make informed decisions about their vehicles.
• Build lasting customer relationships and understand customer needs when offering solutions.
• Take ownership of performance and responsibilities.
• Communicate effectively with customers, technicians, and teammates.
• Use good judgment when situations do not fit established processes.
• Contribute to the success of the team and support others.

Benefits

• Guaranteed base pay plus performance-based compensation.
• Monday-through-Friday schedule with no weekends.
• Clear systems and expectations.
• Quality technicians and equipment.
• Continuous training and development.
• Supportive leadership.
• Team-first environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed