Experienced Service Advisor
About The Position
Lithia Chrysler Dodge Jeep Ram of Great Falls is hiring an experienced Service Advisor. This role initiates automotive services and repairs, verifies warranty and service contract coverage, prepares estimates and repair orders, and maintains customer records. The Service Advisor serves as the communication link between customers and technicians, helping ensure that customer needs are understood and that recommended services and repairs are clearly explained. The position also involves administering manufacturer warranties for qualifying repairs. The compensation plan is commission-based, with estimated earnings of $4,000–$6,000 per month. A hiring bonus provides $2,000 at sign-on and an additional $3,000 after six months of employment. Department hours are Monday through Saturday, 9:00 a.m.–6:00 p.m., and Sunday, 10:00 a.m.–4:00 p.m.; candidates must have open availability to work any day or shift. The company describes a collaborative, supportive work environment and offers ongoing training and career-growth opportunities. The role requires a high school graduate or equivalent, and applicants must be at least 18 years old. The workplace is drug-free, and reasonable accommodations may be made to enable individuals to perform essential functions.
Requirements
- At least 2 years of previous Service Advisor or Service Writer experience.
- Previous dealership experience.
- Team-oriented approach and focus on exemplary customer service.
- Basic mechanical understanding of an automobile.
- Acceptable driving record.
- Valid driver's license in the state of residence.
- High school graduation or equivalent.
- At least 18 years of age.
Nice To Haves
- Veterans are encouraged to apply.
Responsibilities
- Initiate automotive services and repairs by identifying vehicle performance problems and service requests.
- Verify warranty and service contract coverage.
- Develop estimates, write repair orders, and maintain customer records.
- Communicate between customers and technicians to ensure technicians understand customer needs and customers understand required services and repairs.
- Develop estimates by costing materials, supplies, and labor, and calculate customer payments, including deductibles.
- Prepare repair orders, obtain approval signatures, and enter repair orders into the service database system.
- Communicate additional repair and service needs to customers based on vehicle inspections.
- Administer manufacturer warranties for qualifying vehicle repairs.
Benefits
- Medical, dental, and vision plans.
- Paid holidays and PTO.
- Short- and long-term disability.
- Paid life insurance.
- 401(k) retirement plan.
- Employee stock purchase plan.
- Lithia Learning Center.
- Vehicle purchase discounts.
- Wellness programs.
- Hiring bonus of $2,000 at sign-on and an additional $3,000 after six months of employment.
- Commission compensation plan with estimated earnings of $4,000–$6,000 monthly.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
