Experienced Service Advisor

Fields Motorcars Of Lakeland•Lakeland, FL

About The Position

Fields Mercedes Benz of Lakeland is seeking a high-integrity, positive-minded, energetic Service Advisor to join its dealership team. The position owns the customer experience in the service lane and serves as the first point of contact for customers. The Service Advisor should be knowledgeable about product offerings, inventory needs, technician scheduling, and customer service. Duties include greeting vehicle owners, explaining the repair process, and helping customers throughout their service visit. Applicants new to the automotive industry are welcome, especially those with customer service, retail sales, restaurant, or hospitality experience. The dealership describes itself as family-owned and operated, with a culture centered on safety, integrity, courtesy, presentation, and efficiency. It aims to provide a supportive, collaborative environment where team members can develop and advance through promotion within the organization.

Requirements

Organized and friendly personality.
Demonstrated ability to manage others.
Time-management skills.
Strong communication skills with customers.
Professional, well-groomed personal appearance.
Acceptable motor vehicle driving record according to dealership guidelines.
Willingness to submit to a pre-employment background check.

Nice To Haves

Previous experience in customer service, retail sales, the restaurant industry, or hospitality; applicants new to the automotive industry are welcome.

Responsibilities

Oversee the flow of the drive lane.
Ensure customers receive prompt, courteous, and effective service.
Take ownership of the customer experience and complete additional assignments that help the dealership leave a positive impression.
Provide concierge support for owner inquiries by phone or in person to ensure customers are handled appropriately.
Ensure technicians' available time is consistently sold to service customers.
Distribute work efficiently among technicians.