Experienced Service Advisor

Lithia & Driveway•Waukesha, WI

12d•Onsite

About The Position

Wilde Subaru is hiring an Experienced Service Advisor to support customers and dealership service operations onsite in Waukesha, Wisconsin. The advisor greets customers, identifies vehicle concerns, explains and recommends service, coordinates repairs with technicians, keeps customers informed, processes payments, and reviews completed work at delivery. The role also welcomes new vehicle owners through the Sales-to-Service process and explains available service support. Pay will be discussed during an in-person interview. The position requires open availability for a flexible schedule that includes evenings, weekends, and holidays.

Requirements

At least 1 year of automotive dealership experience.
Ability to type efficiently to enter repair orders.
Ability to calculate service costs and count change.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
Must be at least 18 years old.

Responsibilities

Greet service customers, answer incoming calls, and identify vehicle concerns using established customer-contact processes.
Conduct vehicle walk-arounds, review service needs, and recommend multi-point inspections.
Explain recommended repairs, pricing, and estimated completion times before work begins.
Create accurate repair orders in ADP and obtain customer authorization for additional services.
Dispatch repair orders to technicians and communicate with the shop throughout the repair process.
Keep customers updated on vehicle status, inspection findings, and changes to the original estimate.
Process service payments and review completed repairs with customers at vehicle delivery.
Welcome new vehicle owners through the Sales-to-Service process and explain available service support.