Experienced Service Advisor

Jim Shorkey Family Auto Group • Austintown, OH

5d

About The Position

Jim Shorkey Auto Group is hiring a customer-centric Service Advisor in Youngstown, Ohio. The Service Advisor serves as a customer-facing guide throughout the vehicle service experience, explains service options and maintenance recommendations, coordinates with technicians, and helps ensure repairs are completed promptly and to a high standard. The role requires prior service-advisor experience and comfort using computers and service software.

Requirements

• Previous experience working in a service advisor role.
• Exceptional communication and customer service skills.
• Strong organizational and multitasking abilities.
• Comfort using computers and service software.
• Valid driver’s license and clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Welcome customers professionally, listen to their vehicle concerns, and guide them through the service experience.
• Explain service options and maintenance recommendations and provide transparent, accurate estimates.
• Use the service management system to schedule appointments and manage vehicle information.
• Keep customers informed throughout the service process and address their questions and concerns.
• Build lasting customer relationships.
• Work with technicians to support timely, high-quality repairs.
• Uphold dealership standards and promote a positive customer experience.

Benefits

• Competitive pay and a comprehensive benefits package.
• Career advancement opportunities in a growing company.
• Supportive, team-first culture.
• Opportunity to join a customer-focused team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed