Automotive Customer Service Advisor

Icahn Automotive Group•Downey, CA

19d

About The Position

Contribute to organizational growth across all lines of business through customer engagement, product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, build trust, understand needs, explain processes and timelines, and sell parts and services. Support the service business through work-order and register transactions, vehicle inspections, and knowledge of services and replacement parts. Under management direction, assist with customer care, work orders, register tasks, facility maintenance, and outside-purchase ordering. Perform routine express automotive services while following safety procedures and company standards. Help maintain a safe, compliant, organized, and neat shop, and perform other duties as assigned.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in the automotive service environment.
Basic knowledge of mathematical concepts, including arithmetic, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods; reach overhead and below the knees; squat, bend, stoop, kneel, and twist; and climb ladders.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand their needs, communicate processes and timelines, and sell parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support organization and productivity of the service business through work-order and register transactions, thorough vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work orders, register assistance, facility maintenance, and outside-purchase ordering under management direction.
Follow policies and procedures for cash, credit, check, refund, and return transactions.
Work with management to address customer service issues, complaints, and business opportunities.
Perform routine express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Ensure safety procedures are implemented and consistently followed, including wheel torque and oil/fluid services performed according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop and follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.