Service Advisor

ZT Automotive of Tampa One LLC • Tampa, FL

19d

About The Position

We are seeking experienced, motivated, and customer-focused Service Advisors to join growing dealership Service Departments. The Service Advisor is the primary point of contact between customers and the service team, providing a smooth and professional experience from vehicle check-in through delivery. The role is suited to someone with previous automotive service writing experience, strong communication skills, and the ability to thrive in a fast-paced, high-volume environment. It offers an opportunity to build a long-term career in automotive service with strong earning potential.

The position is based in a fast-paced automotive dealership Service Department and involves frequent interaction with customers, technicians, vendors, and dealership management. Advisors must be able to move throughout the service drive and dealership as needed and work a flexible schedule, including Saturdays and extended hours when business needs require.

The employer offers 40 hours per week, opportunities for career growth and promotion from within, major medical and dental insurance, short- and long-term disability insurance, life insurance, paid time off, and a 401(k) retirement plan with company participation, subject to plan eligibility and terms.

Requirements

• Must be at least 18 years of age.
• Valid driver's license required.
• Previous Service Advisor or automotive service writing experience required.
• Strong knowledge of automotive maintenance, repair processes, and service recommendations.
• Excellent verbal and written communication skills.
• Ability to build customer relationships and deliver outstanding customer service.
• Sales-oriented mindset and ability to explain and sell recommended maintenance and repairs ethically and effectively.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and remain composed in a high-volume environment.
• Ability to work independently and collaborate effectively with technicians, Service Advisors, and management.
• Ability to successfully complete any required pre-employment background check and drug screening, consistent with applicable law and company policy.

Nice To Haves

• Proficiency with computers and dealership management systems preferred.

Responsibilities

• Greet customers promptly and professionally, establishing trust and positive customer relationships.
• Listen to customer concerns and accurately document vehicle symptoms, maintenance needs, and requested services.
• Conduct vehicle walkarounds and document existing vehicle conditions and customer concerns.
• Open repair orders and prepare accurate estimates based on customer concerns, inspections, and technician recommendations.
• Explain recommended maintenance and repair services, including pricing, urgency, and estimated completion times.
• Recommend additional services based on vehicle condition, manufacturer maintenance schedules, and technician findings.
• Obtain customer authorization before proceeding with additional repairs or services.
• Coordinate with technicians and the Service Manager to monitor repair progress and communicate updates to customers.
• Manage customer expectations regarding repair costs, timelines, and vehicle availability.
• Review completed repair orders for accuracy and ensure authorized work is documented before vehicle delivery.
• Explain completed repairs, maintenance performed, and applicable recommendations when returning vehicles to customers.
• Follow up with customers as appropriate to support satisfaction, retention, and future service business.
• Maintain accurate customer records and repair order documentation within the dealership management system.
• Work toward department goals for customer satisfaction, sales performance, productivity, and profitability.
• Resolve customer questions and concerns professionally, escalating issues to management when necessary.
• Perform other duties as assigned by management.

Benefits

• 40 hours per week.
• Opportunities for career growth and promotion from within.
• Major medical insurance.
• Dental insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Life insurance.
• Paid time off (PTO).
• 401(k) retirement plan with company participation, subject to plan eligibility and terms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed