Service Advisor
Penske Automotive Group•Turnersville, NJ
About The Position
Hyundai of Turnersville, a Penske Automotive Group dealership, is hiring an automotive Service Advisor to deliver exceptional customer experiences. The Service Advisor serves as the liaison between customers and the service department, scheduling appointments, reviewing service history, explaining vehicle maintenance and repair needs, and providing accurate cost estimates. The position emphasizes clear and courteous communication, technical knowledge, quality and safety, and meeting monthly goals. Expected annual pay is $60,000–$100,000.
Requirements
- Genuine interest in providing an exceptional customer experience.
- Friendliness, enthusiasm, reliability, and a positive team-player attitude.
- Excellent communication, interpersonal, and organizational skills.
- Strong work ethic and ability to work in a fast-paced, results-driven environment.
- Ability to take direction from multiple employees and prioritize work.
- Ability to listen to customers and determine how to assist them.
- Ability to work well in a team environment.
- Knowledge of automotive systems, tools, and repair processes.
- Attention to detail and commitment to quality.
- Ability to use technical reference materials and manuals in written and online formats.
- Ability to explain technical terms to a non-technical audience.
- Effective time management and prioritization skills.
- High school diploma or equivalent, or an equivalent combination of education and experience.
- Valid driver's license.
Nice To Haves
- Prior experience in a service department.
Responsibilities
- Schedule service appointments and review vehicle service histories.
- Communicate vehicle maintenance and repair information to customers.
- Provide accurate cost estimates and help customers understand and approve service requirements and repair orders.
- Deliver a professional, clear, accurate, and courteous customer experience.
- Prioritize work, follow processes, and uphold quality and safety.
- Work toward challenging monthly goals.
Benefits
- Medical, dental, and vision coverage options.
- 401(k) savings and retirement plan with company match.
- Training, resources, and opportunities for career growth and advancement.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
