Experienced Automotive Service Advisor / Assistant Service Manager - Newark Nissan

HERTRICH Family of Automobile Dealerships•Newark, DE

19d

About The Position

The Hertrich Family of Automobile Dealerships is seeking an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager to support service operations at Newark Nissan. This full-time role is suited to someone who thrives in a fast-paced environment, delivers high-quality customer service, and is interested in developing toward service management. Training is provided to prepare the successful candidate for Service Management. Hertrich is a family-owned dealership group with more than 60 years of history, 24 dealerships, 18 automotive brands, and 15 Collision Centers across four states. The company describes its culture as entrepreneurial, focused on performance and excellence, with opportunities for career growth and advancement.

Requirements

2–3 years of experience as an Automotive Service Advisor or Service Writer, or at least 1 year as an Assistant Service Manager.
Proven customer service and sales/up-selling skills.
Strong communication, organization, and follow-through.
Comfort with computers and dealership service systems.
High school diploma or GED.
Valid driver's license with a clean or near-clean driving record.
Flexible availability, including evenings and Saturdays.

Responsibilities

Deliver a professional, high-quality service experience from customer check-in through completion.
Greet service customers and manage inbound service calls.
Schedule appointments and communicate service timelines.
Present repair and maintenance estimates clearly and confidently.
Coordinate repair orders with Technicians and monitor workflow.
Recommend additional services when appropriate.
Support daily service operations and administrative processes.
Help maintain parts inventory and enforce service policies.
Perform additional responsibilities as needed.