Automotive Service Advisor - Nissan
About The Position
Modern Nissan Burlington is seeking a motivated, customer-focused Service Advisor. The Service Advisor is the main point of contact between customers and the service department, helping provide a smooth, positive experience from vehicle check-in through delivery. The role involves listening to customers’ vehicle concerns, recommending maintenance and repairs, preparing and explaining repair orders, and communicating repair progress, costs, and completion times. The advisor works closely with technicians and service management and builds customer relationships that encourage repeat business. Modern Automotive is a fourth-generation, family-owned automotive group that has served customers since 1933. The company describes its work environment as supportive and offers opportunities for employees to develop their skills and build long-term careers. Modern Automotive is an Equal Opportunity Employer.
Requirements
- Strong communication and customer service skills.
- A professional, positive, and dependable attitude.
- Ability to multitask in a fast-paced environment.
- Strong organizational skills and attention to detail.
Nice To Haves
- Automotive dealership or Service Advisor experience.
Responsibilities
- Welcome customers and listen to their vehicle concerns.
- Recommend appropriate maintenance and repair services.
- Prepare repair orders and clearly explain service recommendations.
- Keep customers informed about repair progress, costs, and completion times.
- Work closely with technicians and service management to ensure quality service.
- Build lasting customer relationships and encourage repeat business.
Benefits
- Free employee health insurance
- Dental, vision, life, and disability insurance
- Pet insurance
- 401(k) with company match
- Paid vacation and holidays
- Employee discounts
- Ongoing training and career advancement opportunities
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
