Service Advisor - Capitol Nissan

Capitol Nissan • Salem, OR

9d

About The Position

Capitol Nissan is seeking a Service Advisor to serve as the dealership’s front-line customer relations and service sales representative. The role focuses on addressing customer and vehicle-related concerns, meeting established service sales objectives, and completing designated administrative activities accurately and thoroughly.

The position is part of Capitol Auto Group, which describes itself as a caring, fun, and trustworthy team that prioritizes customers and mutual support. Employees are expected to uphold the company’s vision, values, and operating standards, including teamwork, customer care, professionalism, safety, environmental stewardship, and respect for customers and colleagues.

Requirements

• At least 2 years of experience as an automotive service advisor.
• Proven success selling maintenance services due on a customer’s vehicle.
• Strong motivation for customer satisfaction and team building, with a customer-focused attitude.
• Dependability and a strong work ethic.
• Excellent organizational skills and strong attention to detail.
• Valid driver’s license.
• Willingness to embrace and practice Capitol Auto Group’s vision, values, and standards.

Nice To Haves

• Manufacturer experience.
• Experience with an automotive DMS.

Responsibilities

• Address customer and vehicle-related concerns.
• Meet predetermined service sales objectives.
• Perform designated administrative activities thoroughly and accurately.
• Sell maintenance services due on customers’ vehicles.
• Own customer complaints and address and resolve customer concerns, including by stepping away from regular duties when needed.
• Create a teamwork environment and provide lateral support to meet customer and colleague needs.
• Maintain dealership cleanliness and follow safety expectations.
• Treat customers and fellow employees with courtesy and respect.
• Escort customers to destinations within the dealership and introduce them appropriately.
• Use proper telephone etiquette and social media appropriately.
• Represent Capitol Auto Group positively inside and outside the workplace.
• Conserve energy, recycle, and help protect the environment.

Benefits

• Very generous PTO benefits.
• 7 paid holidays.
• 8 hours of charitable giving each year (Day of Giving).
• Employee Assistance Program (EAP).
• Health, dental, vision, disability, and life insurance.
• Company-paid life insurance.
• 401(k) with profit share.
• Employee discounts.
• Capitol University.
• Get Fit benefits.
• A family environment that values employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed