Service Advisor: Express - North Austin Nissan

Continental Auto Group•Austin, TX

About The Position

North Austin Nissan is the first open-point dealership in Continental Automotive Group’s history and is part of the company’s long-term growth vision. The Express Service Advisor helps customers have a positive service experience by setting clear expectations, communicating effectively, managing priorities, and following up. The advisor coordinates the customer’s service visit and helps move vehicles through the shop promptly while maintaining high customer-satisfaction standards. The role involves advising customers about routine maintenance and repairs, documenting concerns and estimates, communicating repair progress and changes, obtaining approvals, and explaining completed work and charges. Advisors also handle complaints and telephone inquiries, inspect vehicles, maintain a professional appearance, and keep the work area clean. Compensation is commission plus bonuses, with stated total annual compensation of $75,000–$110,000 and training pay during the first 30 days. This is a five-day workweek, with shifts scheduled within the stated weekday and Saturday hours and weekend availability required.

Requirements

At least one year of Service Advisor or relevant experience.
Professional appearance and demeanor.
Customer-service orientation.
Motivation to achieve sales and customer-satisfaction goals.
Excellent communication skills.
Punctuality.
Willingness to work long hours, Saturdays, and evenings; weekend availability is required.
Valid driver’s license held for at least one year.
Must be at least 18 years old.

Responsibilities

Advise customers about routine maintenance and necessary service.
Identify mechanical problems by questioning customers and, as appropriate, visually inspecting or road-testing vehicles.
Discuss inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
Prepare repair orders with labor, time, and cost estimates, and document customer concerns to help technicians locate problems.
Explain work performed and repair-order charges to customers.
Handle customer complaints and greet customers promptly and courteously.
Obtain vehicle information using an iPad; refer to service history, inspect vehicles, and recommend additional needed service.
Advise customers about vehicle care and maintenance in accordance with manufacturers’ specifications.
Provide complete written cost estimates for labor and parts and establish promised completion times.
Obtain customer signatures on repair orders and provide customers with copies.
Establish the customer’s payment method and obtain credit approval when necessary.
Check repair progress throughout the day and contact customers about estimate or promised-time changes.
Explain additional cost and time requirements and obtain authorization before additional repairs are performed.
Review repair orders to ensure work is complete and additional work and authorizations are documented; close repair orders as appropriate.
Maintain high customer-satisfaction standards and handle telephone inquiries about appointments and work in process.
Inspect vehicles for body work.
Maintain a professional appearance and keep the work area clean.

Benefits

Employer-paid dental insurance
Employer-paid life insurance
Employer-paid medical insurance
Employer-paid health savings account contribution
Employer-paid wellness clinic
Employer-paid annual flu vaccinations
Employer percentage matching for 401(k)
Employer-paid parental leave
Five paid bereavement days per year for immediate family members after 60 days
Paid vacation: 5 days per year from 60 days to 1 year of service; 14 days from 1 to 3 years; 19 days from 3 to 7 years; and 24 days after 7 years
Annual Christmas bonus based on tenure
Employee vehicle purchase program
Employee discounts on collision repair, parts, and service
Bi-weekly pay periods, paid on Fridays for hourly employees
Employer-paid lunches every Saturday and lunches or dinners for special occasions
Access to in-house insurance and marketing agencies
Voluntary life term and whole insurance
Voluntary AFLAC supplemental coverage
$200 donation to a charity of the employee’s choice with approval