Service Advisor: Main Line - North Austin Nissan

Continental Auto Group•Austin, TX

About The Position

North Austin Nissan, part of Continental Automotive Group, is hiring a Service Advisor to serve as the primary liaison between the Service Department and its customers. The advisor assists customers with service and maintenance needs and works to support their continued satisfaction with their Nissan vehicles and the dealership. This role suits a customer-service-focused person who enjoys interacting with people and can thrive in a fast-paced, customer-centric environment. The service department is described as high-performing and high-producing. The position is approximately 50 hours per week, on a five-day workweek. Shifts fall between 7:00 a.m. and 7:00 p.m. Monday through Friday and 7:00 a.m. and 6:00 p.m. Saturday; weekend availability is required. Compensation is commission-based, with training pay during the first 30 days. Expected salary is $90,000–$150,000, depending on experience and effort. Continental Automotive Group describes itself as an equal-opportunity employer committed to a diverse, equal, and inclusive workplace. It is also a drug-free workplace and is committed to compliance with the Americans with Disabilities Act.

Requirements

At least one year of Main Line Advisor experience.
Professional appearance and demeanor.
Punctuality.
Basic product knowledge.
Comfort working on your feet throughout the day, indoors and outdoors, in a variety of climates.
Ability to work in a team setting.
Positive attitude and adaptability to change.
Sales orientation alongside a focus on customer satisfaction.
Effective in-person, written, and telephone communication, including eliciting customers’ service needs and recording them clearly for technicians.
A valid driver’s license held for at least one year and a clean driving record.
At least 18 years of age.

Responsibilities

Greet customers promptly on the service drive and in the lobby.
Obtain accurate customer and vehicle information.
Review vehicle repair history.
Clearly document vehicle symptoms as described by the customer.
Determine and recommend needed maintenance.
Prepare complete and accurate labor and parts cost estimates.
Establish a method of payment.
Explain completed work and charges to customers.
Monitor each vehicle’s progress throughout the day and update customers regularly.
Respond attentively to customer phone calls and emails.

Benefits

Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid medical insurance.
Employer-paid health savings account contribution.
Employer-paid wellness clinic.
Employer-paid annual flu vaccinations.
Employer percentage matching for 401(k).
Employer-paid parental leave.
Five paid bereavement days per year for immediate family members after 60 days of employment.
Paid vacation: 5 days per year from 60 days to 1 year of employment; 14 days from 1 to 3 years; 19 days from 3 to 7 years; and 24 days after 7 years.
Annual Christmas bonus based on tenure.
Annual Christmas party.
Annual employee appreciation dinner.
Employee vehicle purchase program.
Employee discounts on collision repair, parts, and service.
Employer-paid lunches every Saturday and lunches or dinners for special occasions.
Access to an in-house insurance agency and marketing agency.
Voluntary term and whole life insurance.
Voluntary AFLAC supplemental coverage.
$200 donation to a charity of the employee’s choice, subject to approval.