Service Advisor: Main Line - North Austin Nissan

CONTINENTAL AUTO GROUP•Austin, TX

7d•$90,000 - $150,000•Onsite

About The Position

North Austin Nissan is hiring a Service Advisor to serve as the primary liaison between the Service Department and customers. The role involves helping customers with service and maintenance needs and supporting their continued satisfaction with their Nissan vehicles and the dealership. The dealership is seeking a customer-service-focused team member who can manage time efficiently, communicate effectively, and thrive in a fast-paced, customer-centric environment. This is a full-time, commission-based role with training pay during the first 30 days. The expected salary is $90,000–$150,000, depending on experience and effort. The position is approximately 50 hours per week on a five-day workweek. Shifts fall between 7:00 a.m. and 7:00 p.m. Monday through Friday and 7:00 a.m. and 6:00 p.m. Saturday; weekend availability is required.

Requirements

At least one year of Main Line Advisor experience.
Professional appearance and demeanor.
Punctuality.
Basic product knowledge.
Comfort working on your feet throughout the day, indoors and outdoors, in a variety of climates.
Ability to work in a team setting.
Positive attitude and adaptability to change.
Sales- and customer-satisfaction-driven approach.
In-person, written, and telephone communication skills, including accurately identifying and documenting customer service needs in a way customers can understand and technicians can use.
Valid driver's license held for at least one year and a clean driving record.
Must be at least 18 years old.

Responsibilities

Greet customers promptly on the service drive and in the lobby.
Obtain accurate customer and vehicle information.
Review vehicle repair history.
Clearly report vehicle symptoms as described by the customer.
Determine and recommend needed maintenance.
Prepare complete and accurate estimates for labor and parts.
Establish a method of payment.
Explain completed work and charges to customers.
Monitor each vehicle's progress throughout the day and update customers regularly.
Respond to customer phone calls and emails with a high level of attention.

Benefits

Employer-paid dental insurance.
Employer-paid life insurance.
Employer-paid medical insurance.
Employer-paid Health Savings Account contribution.
Employer-paid wellness clinic.
Employer-paid annual flu vaccinations.
Employer percentage matching for 401(k).
Employer-paid parental leave.
Five paid bereavement days per year for immediate family members after 60 days.
Paid vacation: 5 days per year after 60 days through one year; 14 days per year after one through three years; 19 days per year after three through seven years; and 24 days per year after seven years.
Annual Christmas bonus based on tenure.
Annual Christmas party and employee appreciation dinner.
Employee vehicle purchase program.
Employee discounts on collision repair, parts, and service.
Employer-paid lunches every Saturday and lunches or dinners for special occasions.
Access to an in-house insurance agency and marketing agency.
Voluntary term and whole life insurance and AFLAC supplemental coverage.
$200 donation to a charity of the employee's choice with approval.