Service Advisor: Express - North Austin Nissan

CONTINENTAL AUTO GROUP•Austin, TX

8d•$75,000 - $110,000•Onsite

About The Position

North Austin Nissan is hiring an Express Service Advisor for its Austin, Texas dealership. The advisor creates a positive customer experience by managing service needs, communicating clearly, setting expectations, and coordinating repairs so customers can get back on the road quickly. The role requires balancing multiple customers and priorities while maintaining high customer-satisfaction standards in both busy and slow periods. The advisor discusses routine maintenance and repair needs with customers, records concerns, helps identify problems through questioning, visual inspection, or a road test, and recommends appropriate services. The advisor prepares repair orders and written estimates, establishes promised times and payment methods, secures customer authorization, tracks repair progress, and explains completed work and charges. The position also includes handling complaints and appointment inquiries, inspecting vehicles for body work, maintaining a professional appearance, and keeping the work area clean. This is a full-time position with a five-day workweek. Shifts fall between 7:00 a.m. and 7:00 p.m. Monday through Friday and 7:00 a.m. and 6:00 p.m. Saturday; weekend availability is required. Compensation is commission plus bonuses, with stated total annual compensation of $75,000–$110,000 and training pay during the first 30 days. Employees are paid biweekly. Continental Automotive Group describes its workplace as supportive and committed to inclusion, continuous growth, and employee care. The company is an equal opportunity employer and a drug-free workplace.

Requirements

At least 1 year of Service Advisor or relevant experience.
Professional appearance and demeanor.
Customer-service orientation.
Motivation to achieve sales and customer-satisfaction goals.
Excellent communication skills.
Punctuality.
Willingness to work long hours, Saturdays, and evenings; weekend availability is required.
Valid driver's license held for at least 1 year.
At least 18 years of age.

Responsibilities

Advise customers about routine maintenance and necessary service.
Identify potential mechanical problems by questioning customers and, when appropriate, visually inspecting or road-testing vehicles.
Discuss inspection results with customers, recommend corrective procedures, and prepare work orders for needed repairs.
Prepare repair orders with labor, time, and cost estimates, and record a brief description of the customer's concern for the technician.
Explain work performed and repair-order charges to customers, and handle customer complaints.
Greet customers promptly and courteously and obtain vehicle information using an iPad.
Review service history, inspect vehicles, and recommend additional needed service.
Advise customers about vehicle care and the value of following manufacturer maintenance specifications.
Provide complete written estimates for labor and parts and establish promised completion times.
Obtain customer signatures on repair orders, provide copies, establish payment methods, and obtain credit approval when necessary.
Check repair progress throughout the day and contact customers about estimate or timing changes, explaining requirements and obtaining authorization before additional work.
Review and close repair orders, ensuring completed work and any additional work and authorization are documented.
Maintain high customer-satisfaction standards and handle telephone inquiries about appointments and work in progress.
Inspect vehicles for body work.
Maintain a professional appearance and keep the work area clean.

Benefits

Employer-paid dental insurance, life insurance, and medical insurance.
Employer-paid health savings account contribution.
Employer-paid wellness clinic and annual fall flu vaccinations.
Employer percentage matching for 401(k).
Employer-paid parental leave.
Five paid bereavement days per year for immediate family members after 60 days of employment.
Paid vacation: 5 days per year from 60 days to 1 year of service; 14 days per year from 1 to 3 years; 19 days per year from 3 to 7 years; and 24 days per year after 7 years.
Annual Christmas bonus based on tenure.
Annual Christmas party and employee appreciation dinner.
Employee vehicle purchase program and discounts on collision repair, parts, and service.
Employer-paid lunches every Saturday and lunches or dinners for special occasions.
Access to an in-house insurance agency and in-house marketing agency.
Voluntary term and whole life insurance and voluntary AFLAC supplemental coverage.
$200 donation to a charity of the employee's choice, subject to approval.
Commission and bonuses; stated total compensation of $75,000–$110,000 annually.
Training pay during the first 30 days of employment.
Biweekly pay period.