SERVICE ADVISOR- NISSAN

RON MARHOFER AUTOMALL GROUP • Cuyahoga Falls, OH

4d • $60,581 - $116,365

About The Position

The Service Advisor serves as the primary point of contact between customers and the service department at the assigned Ron Marhofer Auto Family dealership. The role involves writing repair orders, providing cost estimates, coordinating with technicians and parts, and delivering a seamless customer experience from vehicle check-in through delivery. The advisor also supports customer satisfaction initiatives, promotes service specials and maintenance plans, and manages a high-volume service drive.

Requirements

• High school diploma or equivalent (GED) required.
• Prior customer service experience required.
• Automotive service, retail, or hospitality background with strong communication and problem-solving skills.
• Strong communication, active listening, and customer service skills.
• Ability to write accurate repair orders and multitask in a fast-paced environment.
• Ability to explain technical repairs clearly.
• Valid driver's license required.

Nice To Haves

• Associate's degree in Automotive Technology, Business, or a related field.
• 1–2+ years of dealership service advisor experience with a proven record of driving CSI.
• Experience upselling maintenance services and managing high-volume service drives.
• Experience with dealership management systems such as CDK or Reynolds & Reynolds.
• Familiarity with manufacturer warranty processes.
• Knowledge of multi-point inspections and service upselling techniques.

Responsibilities

• Greet customers and assess vehicle concerns.
• Write detailed repair orders and provide cost estimates.
• Review multi-point inspections and coordinate with technicians and parts.
• Provide proactive status updates to customers.
• Resolve customer concerns promptly and professionally.
• Promote service specials and maintenance plans to enhance customer satisfaction.
• Ensure seamless communication between customers and the service department.
• Drive customer service initiatives and maintain high levels of customer satisfaction.
• Upsell maintenance services and manage high-volume service drives efficiently.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED