Service Valet-Nissan

TONY HAWAII AUTOMOTIVE GROUP LLC•Waipahu, HI

1d•Onsite

About The Position

The Service Valet supports the company’s vision of being the best place to work and the best place for guests to do business, and its mission to build long-term relationships with associates and guests while making a positive difference in the community. The role performs general service-lane duties and helps prepare the service area, driveway, lots, and showrooms for daily business. The Service Valet greets guests promptly, checks vehicle batteries and lights, turns steering wheels fully to the left, and applies protective materials as needed. The role ensures rental vehicles are clean when needed, transfers vehicles to the correct service or storage locations, and returns completed vehicles to guests promptly as directed by service advisors. It also helps maintain vehicle security and keeps guest-facing areas ready, supplied, and spotless.

Requirements

High school diploma or equivalent.
Excellent verbal communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Ability to prioritize tasks and delegate when appropriate.
Ability to function in a fast-paced and sometimes stressful environment.
No prior experience required; training will be provided.
Able to stand for prolonged periods.
Able to lift up to 50 pounds at times.

Responsibilities

Perform general service-lane duties and greet guests within one minute of arrival.
Check vehicle batteries and lights, turn the steering wheel all the way to the left, and apply protective materials as needed.
Ensure rental vehicles are clean when needed.
Move vehicles to the correct locations for service or storage.
Transfer completed vehicles to guests in a timely manner as instructed by advisors.
Open the lot by rolling up gates and disengaging locks.
Prepare the showroom for guests by turning on lights, starting coffee service, and taking keyboards to the lower key boxes and tow-in lots.
Set up the service area for the day’s business and ensure driveway supplies are ready for guests.
Store driveway supplies and keep the driveway spotless.
Ensure showrooms are ready to receive guests and use the lower lot efficiently.
Ensure vehicle doors and windows are locked.
Follow the Tony Group standards: remain positive and respectful, greet people within five feet, help guests or find someone who can, thank guests, and maintain a grand-opening look daily.