Mainline Service Advisor

Ken Garff Automotive Group•Ankeny, IA

20d

About The Position

Dewey Dodge, a Ken Garff Automotive Dealership, is hiring a Service Advisor who aligns with the company’s core values of respect, integrity, growth, humility, and teamwork. The position focuses on building customer relationships and providing professional, attentive service in a fast-paced dealership environment. The Service Advisor greets customers, identifies their service needs, communicates updates and estimates, reviews completed work, and collects payments. The role also uses dealership software to access service histories, schedule appointments, enter repair orders, and manage customer information.

Requirements

Friendly and cooperative demeanor, with the ability to connect and build relationships.
Unselfish and approachable, with a preference for fast-paced work.
Motivated, patient, conscientious, relaxed, and cooperative team worker.
Accommodating and analytical, with the ability to produce precise and accurate work.
Proficient knowledge of a Dealer Management System (DMS) and other essential software programs.

Responsibilities

Greet all customers promptly and professionally.
Listen to customer inquiries and requests, ask questions to identify service needs, resolve concerns, and sell additional services when appropriate.
Provide customers with timely updates, estimates, and inspection results.
Answer customer telephone calls promptly and courteously, making every effort to satisfy callers’ inquiries.
Review completed work and recommendations with customers and collect payments.
Use the Dealer Management System (DMS) and other essential software to look up service history, schedule appointments, enter repair order information, and manage information.
Provide excellent service and review the customer satisfaction survey with each customer.