Assistant Service Advisor – Mainline Service Drive

Groove Toyota • Englewood, CO

3d • $55,000 - $80,000

About The Position

The Assistant Service Advisor supports the dealership’s Mainline and Express Service Drives in a hands-on, fast-paced, high-volume environment handling more than 200 vehicles per day. The role works alongside Service Advisors to greet customers, manage customer flow, assist with service operations, and help provide an exceptional customer experience. The Assistant Service Advisor may float between departments according to daily business needs and customer volume. There is an opportunity to advance to a Mainline Service Advisor position when one becomes available. Pay is commission-based, with stated annual earnings of $55,000–$80,000.

Requirements

• At least 2 years of previous Service Advisor experience.
• Experience working in a fast-paced, high-volume service drive.
• Comfort working in an environment handling 150 or more vehicles per day.
• Strong automotive knowledge and understanding of service department operations.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize, and stay organized under pressure.
• Flexible, team-oriented attitude and ability to adapt to changing business needs.
• Professional, dependable, and motivated to grow within the service department.
• At least 18 years of age.
• Valid in-state driver's license and an acceptable, safe driving record that can be maintained.
• Ability to pass a pre-employment background check and drug screen for illegal substances.
• Authorized to work in the United States.

Nice To Haves

• Previous experience in a dealership service department.
• CDK and XTime software experience.

Responsibilities

• Provide support to Service Advisors on both the Mainline and Express Service Drives.
• Float between departments based on daily business needs and customer volume.
• Assist with customer check-ins, vehicle write-ups, and service recommendations.
• Help manage customer communication, updates, and follow-up.
• Assist with scheduling, repair order coordination, and daily service drive workflow.
• Work closely with technicians, advisors, and management to keep operations moving efficiently.
• Maintain a high level of customer service while managing multiple priorities.
• Support the busy, high-volume service department wherever needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed