Automotive Service Advisor
About The Position
Atlantic Coast Enterprises is hiring a full-time Automotive Service Advisor in Chicopee, Massachusetts. The role focuses on delivering positive customer experiences while achieving sales goals. The Service Advisor guides customers through selected services and serves as the main point of contact between customers and automotive technicians. After a vehicle service review, the advisor explains recommended services—including tires and brakes—and helps customers make informed decisions by clearly describing benefits, costs, and product features. Building trust and repeat business is an important part of the role. Compensation includes a competitive base pay plus commission, with potential earnings of up to $80,000 per year. Benefits include paid vacation after one year of employment, comprehensive health care coverage, dental and vision insurance, basic life insurance, short- and long-term disability, a 401(k) savings and retirement program, bereavement leave, performance and longevity bonus platforms, and employee oil changes and discounts.
Requirements
- Must be at least 18 years old.
- Previous sales and service advisor experience.
- Valid driver's license.
- Excellent communication and customer service skills.
- Ability to connect with people, patience, and empathy.
- Ability to organize and prioritize tasks effectively.
- Attention to detail.
- Passion for cars.
Responsibilities
- Provide excellent customer care while working toward sales goals.
- Guide customers through their elected services and act as the main point of contact between customers and automotive technicians.
- After vehicle service reviews, advise customers about recommended services, including tires and brakes.
- Explain service benefits, costs, and product features in an easy-to-understand way.
- Build customer connections and trust to encourage repeat business.
Benefits
- Paid vacation after one year of employment.
- Comprehensive health care coverage.
- Dental insurance.
- Vision insurance.
- Basic life insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings and retirement program.
- Bereavement leave.
- Performance and longevity bonus platforms.
- Employee oil changes and discounts.
- Competitive base pay plus commission; potential earnings up to $80,000 per year.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
