Automotive Service Advisor
About The Position
Lum's Auto Center in Warrenton, Oregon, is seeking an experienced, enthusiastic, community-oriented Service Advisor to join its growing service team. Service Advisors help deliver excellent customer experiences by receiving customers' service requests, consulting with them about maintenance and repairs, recommending appropriate diagnostic services or repairs, and providing accurate estimates. The team aims to make vehicle ownership easy and enjoyable and to provide a high-quality experience from purchase through maintenance and repair. Candidates should be fun, loyal, empathetic, professional, and personable, with a passion for customer service. This is a full-time, in-person, day-shift position with commission-based pay. The posting says skilled advisors make upwards of $6,000–$10,000 per month; the overall salary range is undisclosed.
Requirements
- Good written and verbal communication skills.
- Highly organized, with the ability to learn quickly.
- Proficiency with Microsoft Office software and the internet.
- Professional and personable demeanor.
- A driver's license and acceptable driving record.
- Ability to pass a criminal background check and pre-employment drug screen.
Nice To Haves
- High school education or equivalent (preferred).
- One year of customer service experience (preferred).
- Experience as a Service Advisor.
Responsibilities
- Respond to incoming calls.
- Greet and assist customers, treating all clientele with courtesy and respect.
- Log customer details and comments in the company system.
- Ask questions to assist in diagnosing vehicle issues.
- Track the progress of each vehicle service.
- Follow company policies and procedures.
- Answer customers' questions about vehicle repairs and assessed costs.
- Accept customer payments after services are completed.
- Inform potential customers about promotions.
- Assist with other tasks at the dealership.
Benefits
- Health insurance; the employer currently pays 90% of the premium for the employee-only base plan, and two plan options with family coverage are available.
- Dental insurance.
- Vision insurance.
- 401(k) after one year of employment.
- Employee discounts.
- Paid time off and holidays.
- Holiday Savings Plan.
- Employee Demo Program.
- Employer donation matching.
- Employee referral program.
- Paid training opportunities.
- Fun work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
