Automotive Customer Service Advisor

Pep Boys•Downey, CA

6d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The advisor is the first point of contact for customers by phone and in person, helping schedule appointments, understand customer needs, explain processes and timelines, and sell appropriate parts and services. The position supports the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. It also involves performing express automotive services, maintaining safety procedures and a neat shop, and assisting management with customer care, facility maintenance, and other operational needs. The role requires effective communication with customers, associates, and management and compliance with company policies and applicable laws.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic understanding of mathematical concepts, including arithmetic, percentages, and fractions, and ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, understand needs, communicate processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards and work to meet customer expectations.
Organize and support the productivity of the service business through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register tasks, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies; work with management to address customer-service issues, complaints, and business opportunities.
Perform and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Implement and consistently follow safety procedures, including performing wheel-torque and oil/fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Serve as a secondary key carrier at designated locations, with basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.