Automotive Customer Service Advisor

Pep Boys•Hesperia, CA

5d•$17 - $20

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement, product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. The role serves as a primary point of contact for customers, scheduling appointments, understanding their needs, explaining service processes and timelines, and selling parts and services. It also supports the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. The advisor performs and participates in express automotive services, including tire services, oil changes, fluid top-offs, lubrication, filter and bulb replacement, battery installation, starting and charging system testing, cosmetic car services, and vehicle inspections. The position emphasizes safe work practices, accurate service procedures, customer care, and compliance with company policies and applicable laws. In designated locations, the advisor may also serve as a secondary key carrier and assist with opening and closing responsibilities.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in the automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions.
Ability to apply mathematical formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.

Nice To Haves

One year of sales experience.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, understand customer needs, communicate processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support service business organization and productivity through work order and register transactions, thorough vehicle inspections, and knowledge of services and replacement parts.
Assist with customer care, work orders, register duties, facility maintenance, and Outside Purchase (OP) ordering under management direction.
Follow cash, credit, check, refund, and return policies.
Work with management to address customer service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repairs; oil changes; fluid top-offs; lubrication; filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and thorough vehicle inspections.
Promote and consistently execute safety procedures, ensuring wheel torque and oil and fluid services follow standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
Perform basic and detailed opening and closing responsibilities as a secondary key carrier in designated locations.
Maintain an organized and neat shop.
Adhere to company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.