Automotive Customer Service Advisor

Pep Boys•Austin, TX

6d•$12 - $18

About The Position

Contribute to the organization’s growth across all lines of business through customer engagement, expert product and service knowledge, and follow-up at the service desk, on the sales floor, and at the register. Serve as the first point of contact for customers by phone and in the store, helping them understand their needs, scheduling appointments, explaining processes and timelines, and selling parts and services. Support service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Perform routine express automotive services while maintaining safety procedures and a clean, organized shop. Work with management and associates to provide customer care, address service issues, and maintain a safe, compliant work environment. The position requires a high school diploma or equivalent, a valid driver’s license, and one year of related automotive service experience. One year of sales experience is preferred. Pay is $12.00 to $18.00 per hour based on experience, with sales commission and flat-rate pay for labor hours produced.

Requirements

High school diploma or equivalent.
Valid driver’s license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods; reach overhead and below the knees; squat, bend, stoop, kneel, and twist; and climb ladders.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Organize and support service-business productivity through work orders, register transactions, thorough vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies and work with management to address customer-service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Ensure safety procedures are consistently followed, including performing wheel-torque and oil/fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop and follow company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.