Automotive Customer Service Advisor

Pep Boys•Southaven, MS

12d•$12 - $18

About The Position

The Automotive Customer Service Advisor contributes to organizational growth through customer engagement and knowledge of automotive products and services. The role serves as a first point of contact for customers by phone and in the store, helping schedule appointments, understand customer needs, explain processes and timelines, and sell parts and services. The advisor supports service-business organization and productivity through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. The position also performs and participates in express automotive services, maintains safety procedures and a neat shop, and works with management and associates to provide customer care and maintain a safe, compliant workplace. The role may include basic and detailed opening and closing responsibilities as a secondary key carrier in designated locations.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods; reach overhead and below the knees; squat, bend, stoop, kneel, and twist; and climb ladders.
Ability to communicate in person, by telephone, or with telecommunications equipment; enter and locate information on a computer; present information to small and large groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Serve as the first point of contact for customers by phone and in the store; engage customers, schedule appointments, understand needs, explain processes and timelines, and sell appropriate parts and services.
Follow Company Customer Care standards to meet customer expectations.
Support the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under management direction.
Follow cash, credit, check, refund, and return policies, and work with management to address customer service issues, complaints, and business opportunities.
Conduct and participate in express automotive services, including tire mounting, balancing, rotations and repair; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and vehicle inspections.
Implement and consistently execute safety procedures, including performing wheel torque and oil/fluid services according to standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop and adhere to company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.