Automotive Customer Service Advisor

Pep Boys•Rialto, CA

5d•$17 - $20

About The Position

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. Serve as a first point of contact for customers by phone and in the store, helping them understand their automotive service needs, scheduling appointments, communicating processes and timelines, and selling parts and services. Support the organization and productivity of the service business through work orders, register transactions, vehicle inspections, and knowledge of service and replacement parts. Perform routine express automotive services while ensuring safety procedures and service standards are followed. Work with management and associates to provide customer care, maintain a safe and organized shop, and comply with company policies and applicable laws.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in an automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for long periods and frequently reach overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to small and large groups; visually verify information, often in small print; and safely operate a motor vehicle.

Nice To Haves

One year of sales experience preferred.

Responsibilities

Engage customers, schedule appointments, build trust, understand needs, explain processes and timelines, and sell parts and services in accordance with Company Customer Care standards.
Organize and support the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
Assist with customer care, work orders, register transactions, facility maintenance, and Outside Purchase ordering under the direction of Management.
Follow policies and procedures related to cash, credit, checks, refunds, and returns.
Work with the management team to address customer service issues, complaints, and business opportunities.
Perform routine express automotive services, including tire mounting, balancing, rotations, and repairs; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation; starting and charging system testing; cosmetic car services; and thorough vehicle inspections.
Implement and consistently execute safety procedures, ensuring wheel torque and oil and fluid services follow standard operating procedures.
Partner with Management to maintain a safe and healthy work environment that complies with local, state, and federal laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
In designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Follow company policies, procedures, safety rules, and environmental rules.
Perform other duties as assigned.