Automotive Customer Service Advisor

Pep Boys•Rowland Heights, CA

19d•$18 - $20

About The Position

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register. Serve as the first point of contact for customers by phone and in the store, helping them understand their needs, scheduling appointments, explaining processes and timelines, and selling parts and services. Support an organized and productive service business through work orders, register transactions, vehicle inspections, and knowledge of services and replacement parts. Perform express automotive services, maintain safety procedures and an orderly shop, and assist with customer care, facility maintenance, and Outside Purchase ordering as directed by management. The role requires a high school diploma or equivalent, a valid driver's license, and one year of related automotive service experience. The position pays $18.47 to $19.80 per hour based on experience, with sales commission and flat-rate compensation on labor hours produced.

Requirements

High school diploma or equivalent.
Valid driver's license.
One year of related experience in the automotive service environment.
Basic knowledge of mathematical concepts, including addition, subtraction, multiplication, division, percentages, and fractions, and ability to apply formulas to calculate commissions and discounts.
Strong verbal communication skills.
Strong customer service skills.
Ability to work days, nights, weekends, and holidays.
Ability to safely operate a motor vehicle.
Ability to frequently lift, carry, and place merchandise and supplies weighing up to 50 pounds without assistance.
Ability to stand and walk for extended periods and frequently reach overhead and below the knees, squat, bend, stoop, kneel, and twist.
Ability to climb ladders to retrieve and stock merchandise.
Ability to communicate in person, by telephone, or using telecommunications equipment; enter and locate information on a computer; present information to groups; and visually verify information, often in small print.

Nice To Haves

One year of sales experience.

Responsibilities

Serve as the first point of contact for customers by phone and in the store.
Engage customers, schedule appointments, build trust, identify needs, communicate processes and timelines, and sell parts and services in accordance with Company Customer Care standards.
Organize and support the productivity of the service business through work orders, register transactions, vehicle inspections, and service and replacement-part knowledge.
Assist with customer care, work orders, register duties, facility maintenance, and Outside Purchase ordering as directed by management.
Follow cash, credit, check, refund, and return policies; work with management to address customer service issues, complaints, and business opportunities.
Perform express automotive services, including tire mounting, balancing, rotations and repairs; oil changes, fluid top-offs, lubrication, filter and bulb replacement; battery installation and starting and charging system testing; cosmetic car services; and vehicle inspections.
Execute safety procedures and ensure wheel torque and oil and fluid services follow standard operating procedures.
Partner with management to maintain a safe and healthy work environment that complies with applicable laws and company policies and procedures.
Communicate effectively with associates, management, and customers; interpret and retain information and apply knowledge appropriately.
At designated locations, serve as a secondary key carrier and perform basic and detailed opening and closing responsibilities.
Maintain an organized and neat shop.
Adhere to company policies, procedures, and safety and environmental rules.
Perform other duties as assigned.