Administrative Assistant Jobs in Reno, TX

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Administrative Assistant

Amano McGann•Woburn, MA

About The Position

The Administrative Assistant supports the Amano McGann Branch Office by handling customer communications, service-call entry, Field Service Technician dispatch and tracking, inventory control, shipping and receiving, invoicing and collections, inside sales, and other administrative tasks. The role maintains accurate in-house inventory and supports office personnel and technical staff as needed. The position also includes answering and directing incoming calls, discussing service-related matters with clients, sorting and distributing correspondence and inventory, maintaining an electronic filing system, monitoring office supply levels, and preparing and shipping customer orders. The assistant packs and processes UPS and FedEx shipments using online portals and performs other duties as assigned. The role may require lifting up to 50 pounds daily.

Requirements

  • Strong oral and written communication skills.
  • Skilled in Microsoft Office.
  • Proficient knowledge of Microsoft Dynamics.
  • Excellent organizational and administrative skills.
  • Ability to multitask in a fast-paced environment.
  • Customer-service orientation and strong problem-solving skills.
  • Ability to learn new software and product lines quickly.
  • Proficient with inventory control and procedures.
  • Ability to establish solid relationships with clients and vendors.
  • Ability to create a positive work environment.
  • Team player willing to take on new challenges.
  • Familiarity with Field Service Technician dispatch and tracking.
  • May lift up to 50 pounds daily.

Responsibilities

  • Answer incoming phone calls, address callers’ needs, and forward calls as appropriate.
  • Discuss service and related matters with clients and provide customer service.
  • Enter service calls into Microsoft Dynamics (GP).
  • Dispatch and track Field Service Technicians.
  • Maintain accurate in-house inventory and inventory records.
  • Order, ship, receive, and control inventory.
  • Prepare and ship inventory ordered by customers.
  • Pack and process UPS and FedEx shipments using online web portals.
  • Monitor supplies inventory and check stock levels.
  • Sort and distribute incoming correspondence and inventory to the appropriate staff or location.
  • Maintain an electronic filing system for required documents.
  • Perform invoicing, collections, and inside sales activities.
  • Support office personnel and technical staff as required.
  • Perform other duties as assigned.

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