Administrative Assistant Jobs in Lakeland, TN

About The Position

Requirements

• Good organizational and time-management skills.
• Excellent verbal and written communication skills.
• Working knowledge of office procedures and office equipment.
• Strong computer skills, with emphasis on Microsoft Word and Excel.
• Excellent customer service skills.
• Fully fluent in English and Spanish, including speaking, reading, and writing both languages without limitations or assistance.

Nice To Haves

• High school diploma or equivalent is preferred.
• Teamwork.
• Problem-solving.
• Attention to detail.
• Proactive approach.

Responsibilities

• Answer and appropriately route incoming calls for business units in the United States and Latin America with courtesy, speed, and accuracy.
• Screen and forward incoming phone calls.
• Monitor call and mail histories to ensure customers have been assisted.
• Follow procedures for handling customer complaints or disputes.
• Provide general information in response to routine customer inquiries and refer non-routine, sensitive, or complex requests, inquiries, or complaints to the Customer Service Manager.
• Receive, sort, and distribute daily mail and deliveries.
• Maintain a clean and organized workspace.
• Help team members with other office tasks as designated.
• Perform general office duties, including ordering office supplies and equipment.
• Perform data entry and research.
• Coordinate team meetings and company events.

Benefits

• Employee discounts
• Health insurance
• Paid time off
• Dental insurance
• Vision insurance