Bilingual Administrative Assistant

BTG Solutions•Fort Lauderdale, FL

10d•Onsite

About The Position

PRV Audio seeks a bilingual administrative assistant to provide administrative and clerical support across the organization and serve as the company’s first point of contact. The role handles incoming calls and routine customer inquiries, routes non-routine or complex matters to the Customer Service Manager, and supports daily office operations. The position is based in Fort Lauderdale, Florida, and is not remote.

Requirements

Good organizational and time-management skills.
Excellent verbal and written communication skills.
Working knowledge of office procedures and office equipment.
Strong computer skills, with emphasis on Microsoft Word and Excel.
Excellent customer service skills.
Fully fluent in English and Spanish, including speaking, reading, and writing both languages without limitations or assistance.

Nice To Haves

High school diploma or equivalent is preferred.
Teamwork.
Problem-solving.
Attention to detail.
Proactive approach.

Responsibilities

Answer and appropriately route incoming calls for business units in the United States and Latin America with courtesy, speed, and accuracy.
Screen and forward incoming phone calls.
Monitor call and mail histories to ensure customers have been assisted.
Follow procedures for handling customer complaints or disputes.
Provide general information in response to routine customer inquiries and refer non-routine, sensitive, or complex requests, inquiries, or complaints to the Customer Service Manager.
Receive, sort, and distribute daily mail and deliveries.
Maintain a clean and organized workspace.
Help team members with other office tasks as designated.
Perform general office duties, including ordering office supplies and equipment.
Perform data entry and research.
Coordinate team meetings and company events.