Bilingual Administrative Assistant

BTG Solutions Inc•Fort Lauderdale, FL

7h•$20 - $25•Onsite

About The Position

PRV Audio seeks a Bilingual Administrative Assistant to perform a variety of administrative and clerical tasks and provide support across the organization. The role is the first point of contact for the company and supports business units in the USA and Latin America. The position is based in Fort Lauderdale, Florida, and is not remote. The schedule is Monday to Friday. The listed pay is $20.00–$25.00 per hour.

Requirements

Good organizational and time-management skills, including the ability to prioritize tasks.
Excellent verbal and written communication skills.
Working knowledge of office procedures and office equipment.
Strong computer skills, with an emphasis on Microsoft Word and Excel.
Excellent customer service skills.
Fully fluent in English and Spanish; able to speak, read, and write both languages without limitations or assistance.

Nice To Haves

High school diploma or equivalent (preferred).

Responsibilities

Answer and appropriately route incoming calls for business units in the USA and Latin America with courtesy, speed, and accuracy; screen and forward calls.
Monitor call and mail histories to ensure customers have been assisted.
Follow procedures for handling customer complaints or disputes.
Provide general information for routine customer inquiries and refer non-routine, sensitive, or complex requests, inquiries, or complaints to the Customer Service Manager.
Receive, sort, and distribute daily mail and deliveries.
Maintain a clean and organized workspace.
Help team members with other office tasks as designated.
Perform general office duties, including ordering office supplies and equipment.
Perform data entry and research.
Coordinate team meetings and company events.