Bilingual Administrative Assistant

ABM US•Pflugerville, TX

About The Position

The Bilingual Administrative Assistant provides site-level administrative, operational, and compliance support to Site Managers across the Amazon account. The role supports accurate and timely reporting for multiple sites, employee roster and hours management, hiring and onboarding coordination, and governance processes. It helps ensure site-level data is reliable, complete, and consistent, and strengthens compliance execution. Responsibilities include managing routine site administration; coordinating rosters, shift patterns, and attendance records; preparing operational and compliance documents; maintaining records; entering and validating payroll hours and labor data; supporting site cost inputs; coordinating recruitment and onboarding; tracking new-hire progress; completing compliance reporting; supporting audits and governance reviews; and coordinating communications among site and central teams. The role also identifies opportunities to improve administrative processes and supports adoption of new systems and reporting tools. Other duties may be assigned to meet operational needs, compliance requirements, or account-wide initiatives. The listed pay rate is $20.64 per hour. A specific offer may vary based on experience, skills, abilities, geographic location, and market data. ABM states that it offers a comprehensive benefits package and directs applicants to its Annual Benefits-Staff and Management information for details.

Requirements

Bilingual in English and Spanish, with the ability to read, write, and communicate effectively in both languages.
High school diploma or GED.
At least 1–2 years of similar administrative or operational support experience.
Strong proficiency in Microsoft Excel, Outlook, Teams, and data-entry systems.
Ability to interpret and accurately manage hours, payroll inputs, and staffing schedules.
Excellent verbal and written communication skills in English.
Strong organizational skills and ability to manage multiple deadlines simultaneously.
High attention to detail and ability to produce accurate, consistent reporting.
Ability to collaborate with Site Managers, Shift Leads, HR, TA, and central operations teams.
Proactive and reliable, with the ability to work with minimal supervision.
Strong interpersonal skills and ability to work effectively within a diverse workforce.

Nice To Haves

Associate’s degree or administrative certification.
Driver’s license.
Experience in facilities management, logistics, or distribution environments.

Responsibilities

Manage daily, weekly, and monthly site-level administrative tasks supporting Site Managers and operational delivery.
Coordinate roster updates, shift patterns, and attendance records to maintain accuracy and alignment with contractual staffing requirements.
Prepare standard operating documents, checklists, and compliance submissions for audits, SWOPs, and monthly operating reviews.
Maintain organized digital and physical records for safety, HR, operations, training, and payroll compliance.
Complete accurate Epay inputs for hours, PTO, shift changes, cross-site support, and retroactive adjustments in accordance with ABM policy.
Ensure correct Epay Sub usage and document shift swaps, additional shifts, and cross-support labor.
Validate hours weekly, including rostered versus delivered hours, overtime exceptions, and labor-code use.
Support preparation of site-level cost inputs for P&L review and flag anomalies or compliance risks to the Site Manager.
Liaise with Talent Acquisition to coordinate candidate flow, interviews, offers, and Day 1 readiness.
Support onboarding, including I-9 coordination, site orientation preparation, badge activation, and uniform allocation.
Track new hires through Day 7, Day 30, and Day 60 checkpoints and maintain applicant-status logs and onboarding checklists.
Support site hiring plans.
Complete compliance deliverables, including safety reporting, accident logs, LMS training records, roster reviews, and corrective actions.
Prepare weekly and monthly data for Network Ops, BIT, Finance, Safety, and HR as required.
Support SWOPs, Near Miss, Global Auditing Tool audits, and internal governance reviews.
Ensure workflows adhere to contractual, legal, and policy requirements.
Serve as the administrative point of contact for the Site Manager and coordinate with ABM teams including TA, HR, Payroll, Finance, and BIT.
Communicate roster changes and operational updates to frontline supervisors and shift leaders.
Maintain professional administrative relationships with site point-of-contact stakeholders.
Identify opportunities to streamline administrative work through standardization, templates, and process improvements.
Support adoption of systems, reporting tools, and governance frameworks introduced by BIT, CI, or Network Operations.
Provide site-level feedback to central teams to refine tools and improve field usability.
Perform other duties as assigned to support operational needs, compliance requirements, or account-wide initiatives.