Administrative Assistant Jobs in Frisco, PA

About The Position

Requirements

• 2-3 years of office clerical experience required.
• 1-2 years of multi-line customer service phone system experience required.
• High school diploma or general education degree (GED) required.
• Spanish / English bilingual required.
• Possesses a valid driver's license and state-required auto insurance.
• Ability to handle confidential information.
• Ability to work with minimal supervision.
• Advanced knowledge of computer programs in a Windows environment, including Word, Excel, Outlook, Google documents, Teams, OneDrive and ability to meet project deadlines.
• Other Software: Salesforce, Database, Order processing, Project Management, Presentation software, Zoom
• Drug Screen, Background Check, and Live Scan required.

Nice To Haves

• Bachelor’s degree preferred.
• Non-profit experience preferred.

Responsibilities

• Handles all Retail Customer Service line phone calls, emails, texts, inquiries.
• Follows up on all inquiries and open/pending cases; enters customer cases in customer service database (Sales Force); and follows up and closes all cases accordingly.
• Prepares customer service reports as requested.
• Submits all retail signage and supply orders to print shop and follows up on location receipt of items.
• Maintains all Business License renewals and e-files.
• Generates, tracks, and logs employee reward paperwork and Certificate of Appreciation.
• Logs and tracks Gift Certificates.
• Records and updates retail directory and District Manager Alignment as needed.
• Maintains Goodwill’s SOP Manual.
• Picks, reviews and distributes retail division incoming and outgoing mail.
• Uploads and maintains documents in shared platforms.
• Schedules and hosts department meetings; Drafts agendas, tracks attendance and takes notes.
• Prepare necessary information for Director Site visits.
• Maintains and orders retail office supplies.
• Prepares training manuals and other materials.

Benefits

• Discount at Goodwill Socal retail locations
• Goodwill Perks: Discounts on dining, retail, theme parks and movies
• Employee Assistance Program: Mental and physical wellness, financial and legal resources and career and education partners
• Medical, dental, vision insurance
• Flexible Spending Account - FSA
• Life insurance
• 403(b) retirement plan
• Paid time off (PTO)
• Tuition Reimbursement