Food & Beverage Administrative Assistant

Marriott•Dana Point, CA

14h

About The Position

The Food & Beverage Administrative Assistant enters and retrieves information in computer databases to update records, files, and reservations and to answer guest inquiries. The role transmits information and documents, operates standard office equipment, and prepares letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software. It also handles incoming and outgoing mail; creates and maintains electronic and paper filing systems; compiles, copies, sorts, and files records of office activities and business transactions; and enters and locates work-related information using computers and/or point-of-sale systems. The position follows company policies and procedures, maintains a clean and professional appearance, protects confidential information and company assets, and provides courteous guest service. The assistant communicates professionally, prepares and reviews written documents accurately, answers telephones with appropriate etiquette, and builds positive working relationships while supporting team goals. The role may include moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance, as well as other reasonable duties requested by supervisors. The Ritz-Carlton emphasizes gracious luxury service and expects associates to learn and exemplify its Gold Standards, including its Employee Promise, Credo, and Service Values. Marriott International is an equal opportunity employer and states that it does not discriminate on protected bases, consistent with applicable law.

Requirements

Ability to use a keyboard, mouse, or trackball to enter and retrieve information in computer databases.
Ability to prepare and review written documents accurately and completely.
Ability to communicate in clear, professional language and answer telephones using appropriate etiquette.
Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Enter and retrieve information in computer databases to update records, files, and reservations and answer guest inquiries.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word-processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date-stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, and documents.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point-of-sale systems.
Follow company policies and procedures; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak professionally, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships, support team goals, and listen and respond appropriately to other employees’ concerns.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.
Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.