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Account Manager, SMB

Mimecast•Lexington, MA
•$112,000 - $168,000

About The Position

Mimecast is seeking an Account Manager to own a portfolio of existing small and medium-sized business (SMB) customers and grow revenue through upselling and cross-selling. This is a fast-paced, quota-carrying role focused on relationship-driven selling rather than net-new prospecting. The position requires commercial instincts, disciplined pipeline management, and enough knowledge of cloud computing and the broader IT stack to have credible conversations with technical buyers.

Requirements

  • IT sales experience.
  • A proven track record of achieving sales or revenue quota.
  • A solid understanding of corporate IT teams and their buying processes.
  • Strong business and commercial acumen.
  • Strong written and verbal communication skills.
  • Self-motivated, organized, and results-oriented.
  • Comfort operating in a fast-paced, high-performance environment.
  • Strong collaboration skills and the ability to work effectively across teams.

Nice To Haves

  • IT sales experience focused on Email, Messaging, Security, or Storage.

Responsibilities

  • Achieve monthly, quarterly, and annual upsell revenue targets.
  • Partner with the Partner/Channel Development team to build and execute account plans.
  • Build and execute sales activity plans to meet agreed revenue quotas.
  • Build and maintain strong relationships across the existing account base.
  • Identify and sell new Mimecast products into existing accounts to drive incremental revenue.
  • Maintain accurate CRM records and complete required business administration and reporting.
  • Follow Mimecast’s end-to-end sales methodology and process.
  • Monitor sales activity and provide management with timely, relevant reporting.
  • Collaborate with other teams as needed to support customers and broader business goals.
  • Participate in ongoing training to build product knowledge and sales skills.

Benefits

  • Benefits are available; specific benefits are not listed.

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