Account Manager - Personal Lines

Hilb Group • Louisville, KY

15h • Onsite

About The Position

The Hilb Group is seeking a motivated and ambitious Personal Lines Account Manager to join its team. This in-office position is based at the agency in Louisville, Kentucky. The ideal candidate is motivated to succeed, well organized, able to prioritize, and effective working with a team. The role manages an assigned book of business and serves as the primary client relationship manager, responsible for overall account servicing and maintenance.

Requirements

• Minimum high school degree.
• At least 3 years of experience in customer service and/or sales in the property and casualty insurance industry.
• Strong interpersonal skills and ability to communicate effectively by phone or email.
• Strong listening skills and ability to identify customer needs and opportunities using question-based selling and retention techniques.
• Self-directed, with good decision-making and time-management skills.
• Proficient PC skills.

Nice To Haves

• Knowledge of insurance software, including AMS360.

Responsibilities

• Proactively manage an assigned book of business as the primary client relationship manager, overseeing account servicing and maintenance.
• Respond to inquiries about insurance coverage, policy changes, and general insurance questions related to the lines of business.
• Handle billing, service, and endorsement requests, and process the associated paperwork.
• Act as a liaison between customers and carriers, working with both to support a mutually beneficial relationship.
• Manage the renewal and expiration list for the assigned book of business by reviewing loss information, obtaining updated information and renewal applications, and negotiating renewal pricing when necessary.
• Maintain knowledge of company systems and offerings.

Benefits

• Company-paid life insurance, long-term disability, and short-term disability.
• Medical, dental, vision, and FSA/HSA plans.
• 401(k) with company match.
• Additional voluntary benefits, including critical illness, accident insurance, hospital indemnity, supplemental life insurance, legal and identity protection, and pet benefits.
• Generous PTO.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED