Senior Account Manager
About The Position
The Senior Account Manager maintains strong client relationships and, in conjunction with the Senior Account Director, plans, coordinates, and directs the client-approved strategic direction for assigned projects. The role serves as the primary contact between clients and LA-based OPEN staff, and works with agency partners and internal teams to deliver integrated marketing solutions. The position gathers client input, supports development of project briefings, communicates client priorities and feedback to the team, and coordinates with creative, project management, and production staff on solutions, costs, programs, and budgets. It monitors project progress, budget adjustments, and outstanding invoices while seeking opportunities for organic revenue growth. The role requires three days per week in the office, subject to applicable local law and any additional direction from the agency or manager.
Requirements
- Excellent communication skills.
- Cooperative and helpful approach.
- Positive, solution-focused perspective.
- Flexibility and willingness to do what is necessary to achieve results.
- Self-starter with the ability to self-manage and prioritize.
- Poise and experience in presentations, meetings, and discovery settings.
- Meticulous, detail-oriented, well-organized, and able to multitask.
- Effective management abilities for time and personnel.
- Strong follow-through and ability to deliver under deadlines and pressure.
- Ability to work in a corporate environment.
- Ability to work in the office at least three days per week, subject to applicable local law and any additional agency or manager direction.
Nice To Haves
- 3–5 years of marketing experience (preferred).
Responsibilities
- Serve as the primary contact and liaison between clients and LA-based OPEN staff.
- Establish and maintain strong working relationships with clients and agency partners, representing the OPEN team positively and collaboratively.
- Build client relationships using experience, personal interest, and business acumen.
- Determine project scope and budgetary requirements with clients based on their needs.
- Gather project information from clients and work with Strategy staff to develop project briefings.
- Capture and translate client input and feedback accurately, ensuring the client’s perspective is understood by the team.
- Communicate client priorities, direction, and concerns to the team verbally and in writing.
- Work with creative, project management, and production personnel to select project solutions and estimate costs.
- Submit proposed programs and estimated budgets to clients for approval.
- Keep clients informed about budget and project adjustments or revisions, and outstanding invoices.
- Ensure integration and consistency across creative projects, including content creation, video, film, and static lineage creation projects.
- Monitor project processes through close collaboration with Program Management.
- Work with clients’ marketing partners and internal teams to deliver holistic, integrated marketing solutions.
- Identify opportunities for organic revenue growth.
- Keep the team informed about relevant client news and developments.
- Understand the different pieces of business retained by OPEN and manage them accordingly.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
