Senior Account Manager

Marsh McLennan•Maitland, FL

12d•Hybrid

About The Position

Marsh McLennan Agency (MMA) is seeking a Business Insurance Senior Account Manager to manage a high-profile, complex book of business that generates substantial revenue and is critical to company operations. The role builds and maintains client and carrier relationships, delivers comprehensive client service, coordinates new and renewal business, and supports clients’ risk management needs. The Senior Account Manager also leads service teams, handles marketing and implementation activities for assigned accounts, identifies cross-sell opportunities, and mentors team members.

Requirements

Five years of relevant insurance industry experience.
Current 220 license.
Strong client relationship skills, including excellent communication, service orientation, cooperation, and tact in resolving client and company problems.
Ability to provide direction, constructive feedback, development, and training; motivate others to maximize productivity and team morale.
Proficiency in basic computer applications, such as Microsoft Office Suite.

Responsibilities

Build and maintain key client and carrier relationships by phone, email, and in person.
Execute comprehensive client service plans addressing assigned clients’ business needs and risk management goals.
Lead client service activities involving administration, billing, claims issues, and problem solving.
Coordinate internal and external activities to handle new and renewal accounts accurately, professionally, and on time.
Seek cross-sell opportunities and suggest additional lines of coverage.
Monitor and manage renewal processes; coordinate meetings to present renewals and supporting documents and obtain acceptance or commitment to explore alternatives.
Lead marketing for smaller, less complex accounts.
Prepare marketing information for smaller or less complex accounts and provide it to the Producer or client; participate in presenting options to clients.
Manage account implementation and prepare and deliver applicable forms to clients.
Work with Producers to plan relationship-management meetings and visits with assigned clients.
Use client management systems to update written or renewed policies, document meetings and follow-up, track service issues, and retrieve information to assist clients.
Attend seminars, classes, and carrier meetings to learn about products and legislative changes.
Mentor team members.
Perform other duties and responsibilities as requested by management.