Senior Account Manager
About The Position
Encircle is a remote-first software company serving restoration contractors and insurance professionals across North America. Its platform helps customers process property insurance claims faster and with greater accuracy. The Senior Account Manager owns Encircle’s largest and most complex customer relationships. The role manages a portfolio of high-value, multi-location accounts and is accountable for renewals, retention, expansion, and revenue targets. The Senior Account Manager acts as a trusted advisor to customer leadership and partners closely with Customer Success and Revenue Leadership to grow net revenue retention. The position is remote in Canada, with a hybrid option at Encircle’s collaboration hub in downtown Kitchener, Ontario. It reports to the Director, Customer Success. The stated base salary range is $90,000–$100,000.
Requirements
- At least 4 years in a quota-carrying, customer-facing role such as account manager or account executive.
- Previous B2B SaaS experience.
- Consistent year-over-year success exceeding quota and growing revenue within an existing book.
- Strong negotiation and objection-handling skills for complex renewals and expansions.
- Experience building relationships with and presenting to senior stakeholders.
- A strategic, data-driven approach to account planning and forecasting.
- Ability to manage multiple priorities and customer expectations across a large book.
- Excellent verbal and written communication skills with customers and internal stakeholders.
- Proficiency with tools such as Salesforce, ChurnZero, and G-Suite.
- Hands-on proficiency with AI tools such as Claude and ChatGPT, and a habit of using AI in daily work to research accounts, prepare for calls, draft outreach, and work more efficiently.
Nice To Haves
- Experience with multi-location or mid-market customers.
- Experience in property restoration, insurance, or construction technology.
Responsibilities
- Own a portfolio of strategic, high-ARR and multi-location customers, with accountability for renewal, retention, and expansion targets.
- Lead complex renewals end to end, including pricing, negotiation, quote creation, Salesforce opportunity management, and signature.
- Build and maintain account plans that map stakeholders, usage trends, risks, and whitespace for each key customer.
- Develop relationships with owners, operations leaders, and decision-makers, and lead business reviews connecting Encircle to customer outcomes.
- Identify and close cross-sell and upsell opportunities for new products, using platform data and account insights to build pipeline.
- Partner with Customer Success to identify at-risk accounts early and lead save strategies for escalated or competitive situations.
- Handle advanced objections, including discount requests, competitive evaluations, budget pressure, and non-renewal risk.
- Forecast accurately and maintain a clean pipeline with clear visibility into commit, best case, and risk.
- Develop deep product expertise and deliver tailored demonstrations of the Encircle platform to existing customers.
- Bring customer feedback and market trends to Product, Marketing, and GTM leadership.
- Meet quota.
Benefits
- Flexible hours.
- Self-managed vacation.
- Trust to manage your time.
- Remote-first work, with access to the collaboration hub in Kitchener.
- Support for learning and career development.
- A focus on employee well-being.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
