Senior Account Manager

Marsh McLennan•King of Prussia, PA

12d•$100,000 - $120,000•Hybrid

About The Position

Marsh McLennan Agency’s East Region serves the Business Insurance and Employee Benefits marketplace, helping clients with employee health and welfare benefits and risk management. The Senior Account Manager supports the Account Executive in managing an assigned portfolio of middle-market commercial property and casualty clients participating in group captive programs. The role coordinates with clients, carriers, underwriting partners, and internal stakeholders to deliver timely, accurate, and exceptional service. The Senior Account Manager uses independent judgment to analyze coverage, recommend insurance needs, identify gaps, and suggest additional coverage and risk management solutions. The role maintains knowledge of insurance products, carrier and underwriting guidelines, regulatory developments, emerging risks, and industry trends; builds client and carrier relationships; supports marketing, renewal, policy administration, and ongoing service needs; and provides guidance and mentorship to colleagues.

Requirements

Bachelor’s degree or equivalent education and related training.
Five years of relevant insurance industry experience.
Appropriate insurance license(s).
Strong client relationship skills, including excellent communication skills, service orientation, a cooperative nature, and tactfulness in resolving client and company problems.
Ability to use leadership skills to provide direction, constructive feedback, development, and training, and to motivate others to maximize productivity and team morale.
Proficiency in basic computer applications, such as Microsoft Office Suite.
Ability to travel, occasionally overnight.

Nice To Haves

Advanced degree.
Certification in field of endeavor.
Experience with Group Captive Casualty Programs.

Responsibilities

Manage day-to-day service delivery for an assigned portfolio of middle-market commercial property and casualty clients, including complex and multiline accounts across a variety of industries.
Build and maintain trusted relationships with clients, carrier partners, wholesalers, vendors, and internal stakeholders.
Resolve moderately complex client service issues involving coverage interpretation, policy administration, claims coordination, certificates of insurance, endorsements, audits, billing inquiries, and other service requests within established service standards.
Coordinate with Producers, Account Executives, carriers, and underwriting partners to ensure timely and accurate client service delivery.
Support marketing and renewals by gathering underwriting information, preparing renewal submissions, reviewing proposals, and assisting with coverage comparisons.
Conduct policy reviews and help clients understand coverage options, industry trends, emerging risks, and regulatory developments affecting their businesses.
Identify coverage gaps and opportunities for additional insurance products and risk management solutions, referring opportunities to Producers as appropriate.
Represent clients internally and coordinate resources to address ongoing service needs, strategic initiatives, and special projects.
Participate in client meetings, renewal strategy discussions, stewardship meetings, and carrier meetings as needed.
Maintain accurate client records and documentation in agency management systems and carrier portals.
Ensure compliance with Marsh policies, carrier requirements, internal controls, and applicable industry regulations.
Provide guidance, mentorship, and training to less experienced service team members.
Perform other duties as assigned.