Account Manager Associate I - Commercial Lines

HUB International • Nashville, TN

18h

About The Position

HUB International is seeking an energetic, client-focused, detail-oriented Account Manager Associate to support Account Executives and Account Managers in servicing commercial lines accounts according to company practices, policies, and procedures. The role provides customer service to clients, teammates, and insurance carriers while handling account documentation, processing requests, and maintaining accurate records. It offers opportunities to build insurance knowledge and develop a career through structured training, licensing support, and ongoing development.

Requirements

• One to two years of insurance experience is strongly preferred.
• Superior customer service and problem-solving skills, with the ability to work in a team environment.
• Proficiency with computer systems, including Microsoft Office and automated agency management systems.
• Self-starter with excellent written and verbal English communication skills.
• Ability to adapt to a fast-paced, multitasking environment.
• High school diploma or equivalent required.
• Willingness to obtain a Tennessee Property & Casualty License.

Nice To Haves

• College degree preferred.

Responsibilities

• Prepare certificates of insurance and update certificate holders as required.
• Order and process scheduled and on-demand loss run requests.
• Process direct-bill and agency-bill endorsements and audits.
• Provide quality customer service to clients, team members, and carriers.
• Prepare policy binders for delivery to clients.
• Maintain an accurate suspense system for items requiring a response.
• Enter and maintain data in the account management system and ancillary systems.
• Provide receptionist support when needed.
• Perform other reasonable duties as assigned by the supervisor.

Benefits

• Competitive pay and salaries.
• Medical, dental, and vision insurance, plus voluntary insurance options.
• Health Savings Account funding.
• 401(k) matching.
• Company-paid life and short-term disability plans.
• Supplemental life and long-term disability options.
• Comprehensive wellness program.
• Paid parental leave.
• Paid time off, including vacation, holidays, sick time, and personal time.
• Structured training, licensing support, and ongoing development opportunities.
• Employee engagement events and community involvement through HUB Gives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED