Associate Account Manager, Commercial Lines

HUB International • Pullman, WA

6d • $28 - $30

About The Position

The Associate Account Manager I assists Associate Account Manager IIs, Account Managers I and II, Senior Account Managers, and Account Executives with servicing assigned accounts in accordance with company practices, policies, and procedures. The role supports commercial lines client service through certificate and policy processing, account data maintenance, customer communications, and general administrative assistance.

The position requires a high school education or equivalent and a Property and Casualty Insurance Producer License within 90 days of starting. The expected pay range is $28–$30 per hour, depending on location and factors such as skills and experience. HUB offers structured training, licensing support, and ongoing development opportunities; benefit and program eligibility varies by employment status, role, location, and applicable requirements.

Requirements

• High school diploma or equivalent.
• Obtain a Property and Casualty Insurance Producer License within 90 days of starting.
• Exceptional customer service skills.
• Strong reading comprehension and analysis skills.
• Strong data entry skills.
• Strong written and oral communication skills.
• Strong organization and follow-up skills.
• Ability to work effectively in a team environment.
• Proficiency with Word, Excel, Outlook, and internet use.

Nice To Haves

• Experience with the Applied EPIC Agency Management System.

Responsibilities

• Use Word and Excel templates and forms to draft client and staff proposals, summaries, specifications, and related documents.
• Process certificates of insurance for new and existing clients promptly and as requested.
• Verify that endorsements meet certificate request requirements.
• Coordinate certificate renewal needs with Associate Account Manager IIs, Account Managers I and II, Senior Account Managers, and Account Executives.
• Complete renewal certificates and verify certificate holder lists, endorsements, policy information, and other required details.
• Prepare policies for delivery to clients.
• Provide quality customer service to clients, team members, and carriers.
• Review policies and endorsements for completeness and accuracy.
• Communicate with company personnel about client needs and issues.
• Scan communications and documents.
• Enter and maintain data in the account management system and ancillary systems as required.
• Maintain, track, and submit contractor license renewals to L&I through its website for certificate accounts.
• Prepare certificate logs and certificate binders for renewal.
• Maintain certificate files in the system of record.
• Order loss runs.
• Provide in-office general administration support when needed.
• Perform other reasonable duties as assigned.

Benefits

• Comprehensive health benefits.
• Retirement savings matching.
• Company-paid life and disability plans.
• Paid time off.
• Paid parental leave.
• Wellbeing program.
• Structured training, licensing support, and ongoing development opportunities.
• Collaborative culture, community engagement through HUB Gives, and opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED