Inside Channel Account Manager
About The Position
The Inside Channel Account Manager (iCAM) provides scaled, inside coverage for Cohesity’s high-volume VAR and reseller partner community across the Americas. The role owns the day-to-day mechanics of partner throughput, including processing deal registrations, activating and re-engaging partners, and serving as the first point of contact for partner inquiries. It helps registered partners transact quickly and easily, while supporting partner responsiveness, activation, and deal velocity at scale. The iCAM does not own strategic partner relationships and works closely with Regional Channel Directors, Distribution CDMs, Channel SEs, and Partner Programs. The role supports Cohesity’s channel-led growth by helping turn thousands of partner touchpoints into faster deal registrations, more activated partners, and more partner-sourced pipeline. Success includes accurate, on-time deal registration processing, increased partner transacting activity, measurable pipeline generation, and fast, reliable partner responses. This is described as a career-starter role with a potential growth path to a Regional Channel Account Manager or another field-facing channel role. Employees within a reasonable commute of a core office are expected to work in-office two to three days per week. Candidates outside the designated job area should be committed to relocating before their start date and have the legal right to work in the job location.
Requirements
- 1–3 years of experience in inside sales, channel operations, or partner management.
- Experience managing high-volume inbound workflows in a CRM; Salesforce is preferred.
- Strong organizational skills and comfort triaging and prioritizing across a high-volume book of partners.
- Clear, professional written and verbal communication skills.
- A proactive, ownership-minded approach, including identifying at-risk partners and dormant accounts before they become a problem.
- Professional English language proficiency for customer and internal communication.
- Ability to travel as needed.
Nice To Haves
- Familiarity with B2B channel programs, deal registration mechanics, or distribution-led partner models.
- Curiosity about cybersecurity, data resilience, and enterprise data protection solutions.
- Demonstrated ability to use AI tools to enhance productivity, streamline workflows, and support decision-making.
- Foundational knowledge of cyber-resilience and data protection solutions.
- Currently located in or near the designated job location.
Responsibilities
- Triage, validate, and route inbound deal registration submissions from non-strategic partners within the applicable SLA.
- Track and report non-strategic partner transacting volume, deal-registration conversion, and activation rates by theater.
- Execute programmatic outreach campaigns to reactivate dormant partners.
- Onboard newly recruited partners through standard enablement sequences and program enrollment.
- Monitor partner portal engagement and certification status, and flag at-risk or declining partners for intervention.
- Serve as the first point of contact for non-strategic partner inquiries and route complex requests to Regional Channel Directors, Channel SEs, or Partner Programs as needed.
- Coordinate with Distribution CDMs to provide disti-managed partners with consistent onboarding and enablement touchpoints.
- Align activity with field Channel Directors to ensure clean hand-offs when a partner’s engagement (IPP) score triggers promotion to strategic, field-covered coverage.
Benefits
- Health and wellness benefits
- Vacation
- Paid holidays and refresh days
- 401(k) retirement plan
- Life and disability insurance coverages
- Possible bonus compensation, commission for sales functions, and/or equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
