Account Manager

CLEAResult•Remote - Michigan, MI

23h•$59,500 - $89,200

About The Position

CLEAResult is seeking an Account Manager located in Michigan’s Upper Peninsula to represent the company to customer organizations. The role builds relationships in local, regional, and national markets; manages customer concerns; records customer interactions; verifies product installations and paperwork; sells technical products and services; provides training; communicates program changes; and develops strategies to increase savings acquisition. The Account Manager also works with engineering and program teams to research technical specifications, prepares sales forecasts, troubleshoots technical issues, and recommends solutions consistent with product and customer specifications. The position maintains existing accounts and develops new accounts to meet medium-sized kWh goals for one or more programs, including responsibility for larger, moderate-risk, and complex accounts. The Account Manager serves as a local, on-site representative to contractors, encouraging program participation and addressing barriers, and designs and delivers proposals. The role documents customer and contractor interactions, provides program staff with updates, and gives technical advice and training related to installation, adaptation, configuration, or enhancement. Travel throughout a defined territory is required, using a company-provided vehicle. If applicable, the employee must meet DOT qualifications and comply with transportation regulations.

Requirements

2–3 years of relevant industry experience, unless relevant industry certifications replace work experience.
Must be located in Michigan’s Upper Peninsula.
If applicable, meet all DOT qualification requirements and comply with applicable federal, state, and local transportation regulations.
Must be authorized to work in the country where the position is located without employer sponsorship or support.
Successful hires must pass pre-employment checks.

Nice To Haves

Bachelor’s degree preferred.
Relevant industry certifications may replace work experience.

Responsibilities

Represent CLEAResult to customer organizations and build relationships in local, regional, and national markets.
Manage and promptly resolve customer concerns; record and track customer interactions according to company procedures.
Verify product installations and ensure received paperwork is accurate and complete.
Sell technical products and services, train customers on technical specifications and program requirements, and communicate program changes.
Develop strategies to increase savings acquisition; work with engineering and program teams to research and analyze current and future technical specifications and requirements.
Prepare sales forecasts and troubleshoot technical issues, determining solutions that meet product and customer specifications.
Maintain current accounts and develop new accounts to meet medium-sized kWh goals for one or more programs; manage larger, moderate-risk, and complex accounts.
Act as a local, on-site company and program representative to contractors, encourage program participation, and overcome barriers.
Design and deliver proposals.
Document customer and contractor interactions to meet program requirements and provide input and status updates to program staff.
Provide technical advice, guidance, and training on installation, adaptation, configuration, or enhancement in accordance with client specifications.
Travel throughout a defined territory using a company-provided vehicle.
If applicable, meet DOT qualification requirements and comply with federal, state, and local transportation regulations.