Account Manager Jobs

About The Position

Requirements

• Experience in fleet sales, commercial vehicle sales, automotive retail, or business-to-business sales.
• Strong relationship-building, prospecting, negotiation, and account management skills.
• Excellent written and verbal communication skills, including active listening.
• Ability to interpret written, verbal, and scheduling instructions.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work independently, remain self-motivated, and manage time effectively.
• Computer proficiency, including Microsoft Word, Outlook, and advanced Excel.
• Ability to learn and use manufacturer systems and dealership software.
• Positive attitude and collaborative, team-oriented approach.
• History of community involvement and professional relationship building.
• Ability to develop and implement processes that improve operational performance.

Responsibilities

• Develop and maintain relationships with government agencies, municipalities, utilities, commercial businesses, and leasing companies.
• Identify, solicit, and develop new commercial fleet accounts.
• Pursue government and commercial business through competitive bidding processes.
• Maintain and grow existing fleet relationships and identify opportunities to expand account penetration.
• Coordinate with dealership departments to support fleet customers and maximize sales and service opportunities.
• Manage the fleet sales process from prospecting and vehicle specifications through ordering, delivery, and payment follow-up.
• Ensure fleet vehicles are delivered accurately, professionally, and on schedule.
• Coordinate national and local courtesy deliveries, including providing vehicle specifications and order information.
• Provide out-of-stock vehicle solutions for fleet accounts and local leasing companies in coordination with the General Sales Manager.
• Assist with new-vehicle ordering and manufacturer-related processes.
• Coordinate and facilitate dealer trades.
• Monitor inventory levels and inventory turn to support efficient operations and profitability.
• Follow up on payments for delivered fleet, lease company, and commercial account vehicles.
• Provide the General Manager and General Sales Manager with monthly forecasts for fleet car and truck deliveries.
• Monitor sales volume, gross profit, F&I production, and other key performance indicators.
• Develop and manage a B2B-style sales funnel for target fleet and commercial accounts, tracking buying cycles and pipeline position.
• Provide monthly reports on account status, sales opportunities, anticipated purchasing timelines, and planned action items for target companies.
• Maintain accurate and up-to-date company-level B2B CRM records, including orders, fleet details, purchasing history, vehicle preferences, communications, key dates, customer expectations, next actions, and follow-up commitments.
• Manage fleet vehicle disposal and replacement opportunities, evaluating and coordinating trade-ins, wholesale auctions, and remarketing channels to maximize value and support customer needs.
• Work proactively with fleet customers to identify replacement vehicle opportunities and maintain account relationships.
• Develop, document, and maintain standardized departmental processes and process maps.
• Assist with onboarding new employees and establishing manufacturer system logins.
• Participate in management meetings as requested.
• Identify opportunities to improve efficiency, customer satisfaction, sales growth, and departmental profitability.
• Help recruit, train, and develop a diverse, high-performing team.
• Collaborate with dealership management and other departments.
• Demonstrate initiative and accountability and work toward departmental goals.
• Maintain a professional appearance and represent Dick Hannah Dealerships positively in the business community.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Accounts (HSA).
• Flexible Spending Accounts (FSA).
• Life insurance.
• Short-term disability coverage.
• Long-term disability coverage.
• 401(k) retirement plan.
• Commission opportunity of 10% of fleet gross profit.
• Additional income opportunities for the sale of F&I products.