Technical Account Manager

Rithum

16d•$60,000 - $100,000•Remote

About The Position

As a Technical Account Manager (TAM), you provide technical guidance and executional support to enterprise and strategic clients throughout their journey with Rithum. Working closely with Client Success Managers, you translate client objectives into technical solutions, support channel implementations, optimize platform performance, and resolve technical challenges. The role combines technical knowledge, project management, and client partnership skills to help clients use Rithum’s platform effectively and achieve their business goals. Rithum expects team members to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. The role involves identifying opportunities to use AI, data, and scalable processes to improve productivity, innovation, and client value while exercising appropriate judgment and maintaining quality, security, and compliance. The position may require up to 10% travel.

Requirements

At least 2 years of experience in technical account management, implementation, solutions engineering, e-commerce, or a marketplace role with a brand or retailer; preferably in a B2B SaaS environment.
Experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
Foundational understanding of channel requirements, data mapping, feed architecture, and related technical concepts.
Ability to independently manage technical projects and coordinate work across technical and non-technical stakeholders.
Strong proficiency using Excel and experience with Salesforce, JIRA, or similar workflow and project-tracking tools.
Demonstrated ability to use AI-enabled tools, such as Microsoft Copilot, to improve productivity, analysis, problem-solving, or documentation, and ongoing interest in emerging technologies.
Strong analytical and problem-solving skills, including root cause analysis and issue resolution.
Strong verbal and written communication skills.
Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, or decision-making.

Nice To Haves

Bachelor’s degree in business, engineering, computer science, or a related field.
At least 3 years of relevant experience in technical account management, solutions engineering, implementation, or a related discipline.
Experience with e-commerce, retail technology, marketplaces, or product data platforms.
Familiarity with SaaS deployment models and scalable system design.
Experience working in cross-functional environments supporting enterprise or strategic clients.

Responsibilities

Serve as a consistent technical point of contact and trusted advisor for assigned clients; manage day-to-day activities and ensure timely execution through ownership and cross-functional collaboration.
Develop and execute channel implementation plans aligned with channel requirements, client objectives, and Rithum platform capabilities.
Provide technical guidance to help clients overcome challenges, adopt Rithum solutions, and realize platform value.
Build trusted relationships with client technical and business stakeholders, translating technical concepts and requirements for varied audiences.
Execute platform optimization strategies, including operational workflows and commercial levers such as repricing, promotional planning, and algorithmic optimization.
Conduct technical reviews to identify opportunities to improve platform performance, adoption, and operational efficiency.
Troubleshoot technical issues, perform root cause analysis, and coordinate resolution with Product, Engineering, Client Success, and Client Success Engineering.
Maintain knowledge of Rithum platform functionality, channel requirements, data flows, and emerging capabilities.
Support feature adoption, technical roadmap discussions, and client feedback loops.
Bridge communication between client technical teams and internal stakeholders to support shared understanding, clear ownership, and effective execution.
Use AI-enabled tools to accelerate analysis, troubleshooting, documentation, research, and routine workflows, applying appropriate judgment and validation.
Identify opportunities to improve personal and team efficiency through AI, automation, and repeatable technical processes.
Contribute technical knowledge, documentation, and learnings that strengthen team practices and the client experience.
Maintain case records in Rithum's CRM, documenting work performed, decisions, and effort to support accurate client reporting, service-level tracking, and scope management.
Participate in pod stand-ups and team meetings, contributing account context, escalations, and blockers requiring cross-functional visibility.

Benefits

Medical, dental, and vision benefits, with company HSA contributions starting on Day 1.
6% 401(k) match.
Paid time off, company-paid holidays, paid floating holidays, paid sick days, wellness days, and paid volunteer day; PTO increases with service.
12 weeks of primary caregiver leave and 4 weeks of secondary caregiver leave.
Accident, critical illness, and hospital indemnity insurance.
Pet insurance.
Legal assistance and identity theft insurance plans.
Life insurance equal to 2x salary.
Access to the Calm app and Employee Assistance Program.
$65 per month remote work stipend for internet.
Culture and team-building activities.
Tuition assistance.
Career development opportunities.
Charitable contribution match up to $250 per year.
Discretionary bonus of 10% of annual base salary for this position.
Remote-first working conditions and comprehensive wellness plans.