Technical Account Manager

LogicGate•Bellevue, WA

9d•$110,000 - $125,000•Hybrid

About The Position

Technical Account Managers at LogicGate are post-implementation technical experts, system architects, and strategic partners for a dedicated portfolio of enterprise customers across multiple industries. In this highly technical, post-sales consultative role, the TAM maps customers’ ongoing business processes to the customizable Risk Cloud® platform. As the primary point of contact, the TAM drives user adoption, identifies commercial account expansion pathways, and proactively mitigates churn risks while serving as a trusted GRC advisor. The role combines hands-on technical solutioning and platform configuration with customer relationship management, disciplined project follow-through, account tracking, and cross-functional coordination. TAMs also educate customers on Risk Cloud’s generative AI capabilities and automation engines. The role is classified as hybrid and based out of LogicGate’s Bellevue, Washington office, with in-office availability as needed for team collaboration.

Requirements

3–5 years of experience in a highly technical, customer-facing B2B SaaS role such as Technical Account Manager, Solutions Engineer, Technical Consultant, or Implementation Manager; alternatively, experience in a GRC advisory role at a top-tier advisory firm involving process and systems consulting and enterprise customer relationship management.
Demonstrated ability to independently learn configurable low-code/no-code software architectures and solve complex issues using Help Centers, developer tools, and logic frameworks.
Strong verbal and written communication skills, including comfort presenting live technical platform solutions and roadmaps to audiences ranging from risk analysts to C-suite executives.
High accountability and professionalism, including arriving fully prepared and on time for meetings and customer-facing onsite events.

Nice To Haves

Practical familiarity with or conceptual mastery of GRC frameworks such as NIST, ISO 27001, SOC 2, or privacy regulations such as GDPR.
Experience with modern technology ecosystems and tools such as Salesforce, Slack, Gong, Planhat, or similar customer retention and pipeline management tools.
Personal exploration and use of generative AI assistants to improve technical writing, process technical document ingestion, or automate workflows.
Experience supporting large, complex enterprise accounts with multiple stakeholders and historical delivery risks.

Responsibilities

Build strong customer relationships as a trusted Risk Cloud® platform expert and advise customers on shaping and maturing their GRC programs.
Independently provide hands-on technical guidance to assigned accounts, including custom workflow routing, advanced platform configuration, and data import architectures.
Organize customer milestones and promptly provide stakeholders with comprehensive post-meeting recaps, action items, and technical next steps.
Manage complex client delivery and platform risks transparently and with integrity, following internal escalation protocols when technical hurdles arise.
Maintain a rigorous, accurate source of truth for each account using tools such as Mutual Success Plans; diagnose systemic gaps and user drop-offs using account data.
Maintain internal administrative records, including goal tracking, Salesforce documentation, and accurate system updates.
Partner with Services, Implementation, and Account Executive teams to reduce friction across customer lifecycle milestones and identify qualified expansion opportunities.
Address technical platform bottlenecks, service questions, and regulatory changes with solution-oriented recommendations, escalating relevant insights to leadership.
Educate and advise customers on using Risk Cloud’s generative AI capabilities and advanced automation to reduce manual administrative work.