Technical Account Manager

Illumio • Remote, FL

11d • $125,000 - $144,000 • Remote

About The Position

Illumio’s Support team helps customers operate confidently by providing expert technical guidance to keep their environments secure, resilient, and performing well. This role builds long-term customer relationships and advises customers on cybersecurity, Zero Trust, and Illumio initiatives. It involves coordinating projects, guiding architecture, supporting adoption, and serving as a customer advocate across Illumio teams. The position is home-office based and requires the ability to travel 30% for customer visits, with possible additional travel for training and conferences.

Requirements

• Knowledge of cybersecurity products, firewalls, Zero Trust architecture, and security best practices.
• Solid technical background in advanced security; technical certifications are preferred.
• Experience deploying enterprise security solutions.
• Excellent communication, presentation, and interpersonal skills, including the ability to build relationships with security practitioners, architects, and executives.
• Ability to learn quickly and explain complex technical concepts to varied audiences.
• Strong business insight and problem-solving skills, with the ability to influence internal and external partners at all levels.
• Ability to work independently and as part of a team.
• 5–10 years of experience supporting SaaS enterprise software.
• Ability to travel 30% for customer visits, with potential additional travel for training and conferences.

Nice To Haves

• Bachelor’s degree in engineering or science.
• Background in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture.
• Knowledge of networking concepts, including routers, switches, load balancers, and security solutions from multiple vendors.
• Experience integrating heterogeneous security environments.
• Familiarity with SIEM and SOAR in enterprise customer environments.
• Strong organizational skills and ability to handle multiple clients.

Responsibilities

• Establish long-term relationships within assigned accounts and understand clients’ strategic goals and business impact.
• Provide project leadership, coordination, and architectural guidance for customers’ cybersecurity, Zero Trust, and Illumio initiatives.
• Lead challenging requests across simultaneous client engagements.
• Provide customer-use-case and requirements-based product feedback to Product Management.
• Advise customers on best practices and drive adoption of Illumio solutions in response to their business challenges.
• Perform health checks, document findings, and provide best-practice recommendations.
• Advocate for customers within Illumio and help ensure escalations are resolved promptly.
• Provide proactive guidance to help customers avoid or mitigate issues.
• Collect metrics and develop reports illustrating project health and progress.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed