Technical Account Manager

Prismatic

9d • Remote

About The Position

Prismatic is an integration platform that helps B2B software companies build integrations quickly and deliver them at scale. The Technical Account Manager owns the ongoing technical success of a named set of customers, understanding their products, business priorities, architectures, and how Prismatic supports them. The role helps new work achieve its goals and keeps existing integrations reliable as customer needs evolve.

The Technical Account Manager builds relationships with engineering and product leaders as well as developers. From implementation through production adoption, new use cases, and technical challenges, the role turns customer priorities into clear plans, recommends technical paths, and remains accountable for progress. The role partners with an Account Manager, who owns the commercial relationship, to align technical priorities with customer business goals.

This position calls for strong technical judgment and familiarity with integration architecture, APIs, and execution behavior. The Technical Account Manager investigates enough detail to frame problems and assess recommendations, coordinates specialists who can deliver the work, and provides technical investigation and practical guidance when needed. The position participates in the on-call rotation and is part of a fully remote U.S. team.

Requirements

• At least 3 years of experience in a customer-facing technical role in B2B SaaS, such as technical account management, implementation engineering, solutions engineering, professional services, or technical support with ongoing account responsibility.
• Understand how software businesses grow and how product teams prioritize roadmaps, balance customer needs against engineering capacity, and make build-versus-buy decisions.
• Understand how integrations support a customer's product strategy, customer adoption, and growth.
• Strong technical foundation in production integrations, including REST APIs, OAuth, webhooks, asynchronous processing, error handling, and rate limits.
• Ability to use technical documentation, logs, and code examples to understand system behavior and investigate issues.
• Ability to connect customer product goals to technical requirements, discuss architecture tradeoffs, and work with specialists to evaluate proposed solutions.
• Ability to build credibility with engineers and product leaders, ask useful questions, and recommend a path forward when requirements are incomplete or priorities change.
• Experience independently managing ongoing technical relationships across multiple customers, prioritizing competing needs, and driving cross-team work to measurable results.
• Initiative in identifying adoption gaps, operational risks, and useful next steps, and ability to explain why they merit attention.
• Clear written and verbal communication, adaptability to different audiences, and ability to give teammates enough context to act.
• Ability to use AI effectively for account research, customer-context synthesis, technical investigation, and follow-through; verify AI outputs and share useful approaches with teammates.
• Ability to lead technical work across teams by framing problems, engaging the right specialists, and remaining accountable for follow-through and results.
• Comfort and effectiveness working as part of a fully remote team.
• Must reside in the United States.

Nice To Haves

• Experience with embedded integration platforms, developer tools, or products used by other software companies to serve their own customers.
• Software development experience, particularly with TypeScript or JavaScript.
• Experience with GraphQL, CI/CD, multi-tenant systems, integration observability, or cost optimization.
• Experience helping customers adopt AI agent tooling, MCP, or new integration capabilities.

Responsibilities

• Understand each customer's software business, product value, roadmap, integration priorities, architecture, and technical stakeholders.
• Lead regular technical conversations with customer developers and the people directing their work; prepare recommendations, questions, and next steps.
• Translate customer goals into scoped technical objectives with success criteria, owners, milestones, and dates.
• Align customer builders and Prismatic specialists on implementation, production launches, feature adoption, and migrations; surface dependencies and delays and follow through on actual use and results.
• Identify customer capability gaps, provide practical advice, organize focused sessions with technical experts, and help customers apply guidance effectively.
• Use adoption data, integration performance, support history, and customer feedback to identify risks and opportunities; recommend and verify improvements to reliability, usage, and cost.
• Lead technical escalations by defining the problem, customer impact, and recovery plan; coordinate Support, architecture specialists, Product, and Engineering; and keep the customer and Account Manager informed until recovery is verified.
• Participate in the on-call rotation, triage critical customer incidents, coordinate with Engineering, and own customer communication.
• Identify relevant capabilities and use cases, involve Solution Engineering for demos and technical selling, provide account context, and carry resulting technical commitments into the customer plan.
• Maintain architecture notes and action plans, prepare specialists with relevant context, and bring customer evidence to Product and Engineering to inform platform improvements.

Benefits

• Unlimited and flexible paid time off.
• Medical, dental, and vision insurance for full-time employees and their dependents.
• Company-paid life insurance, short-term disability insurance, and long-term disability insurance.
• 401(k) plan with a 4% company match.
• Remote-work equipment and a $1,000 new-hire setup stipend.
• Equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed